Key Responsibilities

• Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
• Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
• Coordinate with vendors for hardware-related concerns and service provisioning.
• Escalate unresolved incidents and collaborate with internal teams or third-party providers.
• Maintain workstation security and data integrity through access control, patching, and configuration hardening.
• Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
• Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.

Who We're Looking For

• Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
• Minimum of 1 year experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
• Strong command of English (oral and written).
• Familiarity with standards such as ISO 20000, ISO 27001, ISO 22301, and CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, and IT Operations.