Position

Store Manager

Profile

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.

You will shine here if you enjoy…

Customer services

Be a role model for customer service and meeting or exceeding customers’ expectations

Drive a service and selling culture in the store

Monitor customer satisfaction and feedback systems to drive continuous service improvement

Store performance and monitoring

Take full ownership of the store and its commercial success

Analyze relevant data to probe and challenge the status quo

Address identified improvement areas

Escalate issues to the District Manager or other Retail Back Office partners where needed

Drive continuous improvements in the store’s sales, productivity, and profitability

Share best practices to drive the collective performance of all district stores

Self/team management:

People development

Lead service by example

Balance time between selling and leading team members on the sales floor

Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling

Schedule staff so as to properly serve customers, drive sales and execute tasks

Manage the recruitment and training of store team members

Ensure all HR policies and procedures are adhered to

Create a high performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance

Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Training

Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge

Coach and motivate individuals within assigned area to maximize their performance

Complete all applicable training programs

Effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve own performance

Store management:

Merchandising

Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Operations

Ensure the legal and financial integrity of the store

Ensure proper in-store Sephora executions according to established standards and directives

Manage all store operations in a systematic and efficient manner, as per established policies and procedures

Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis

Ensure cash register transactions are processed quickly and accurately

Lead and implement all applicable loss prevention policies and procedures

Maintain a safe and productive shopping and working environment

Key relationships

Customers

Peers

Supervisor

Team members

Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)

Local administration (e.g. mall management)

We would love to hear from you if…

Thai National

Minimum diploma or University degree

Minimum 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment

Minimum of 12 months’ Store Management responsibility

Intermediate selling experience

Comprehensive product, retail and industry understanding

Advanced MS Office proficiency