Job type:

Full-time

• Meet and exceed by providing consultation, sharing of knowledge, and make-up service to our customers.
• Responsible to work according to Hygiene rules and regulations.
• Implement Gift-wrap and products-trial in store.
• Provide the best service and experience through Sephora Attitude.
• Sales Management.
• Welcome customers in best grooming and uniform.
• Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their need.
• Be able to give exceed expectation to customers with Link, Up and Cross sale techniques, where offers fit customer s need.
• Know daily and monthly sales target and retail KPIs and able to deliver.
• Training and development.
• Enroll and complete SEPHORA University s Basic training and examination.
• Know products well after participating and complete different training from Brand or Area trainer.
• Share best practice to other BAs and support each other for leaning and growing.
• Attend in-store training conducted by store leader.
• Zoning Management.
• Set-up and check merchandising presentations in responsible zone, and finish Replenishment timely.
• Ensure gondola and drawer cleanliness are maintained.
• Protect fix assets of company, like desk, chair, computer, etc.
• Cashiering.
• Attend assigned training and test to become a certified cashier by acknowledging company policy and procedures.
• Properly handle customer with their merchandising at cashier counter.
• Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer.
• Stock Management.
• Support Store Manager to secure the shortage and Safety in store.
• Make a prompt statistic of soon-expired product and sell by FIFO.
• Participate in product receiving, transfer and inventory and make proper record for reference.
• Always keep stock room clean and tidy.
• We would love to hear from you if .
• Thai National.
• Minimum secondary school education.
• Service minded.
• Team player who enjoys working with others.
• Excellent communication skills.
• Experience related in this field is a plus.

Skills:

Finance, SQL

Job type:

Full-time

• Spearhead the execution of Sephora's Beauty Pass Loyalty Program in Thailand, with a laser focus on driving growth in the Black and Gold customer base.
• Champion executional excellence in the implementation of loyalty program strategies, and adhering to established guidelines and best practices provided by the SEAOI Regional Loyalty Team. Ensure a consistent and elevated loyalty experience across all customer touchpoints.
• Collaborate closely with the SEAOI Regional Loyalty Team to launch, pilot, and rigor ...
• Act as the primary liaison between the SEAOI Regional Loyalty Team and Thailand markets, on all Loyalty matters and initiatives, ensuring alignment on strategic Loyalty objectives. Proactively translate regional strategies into actionable market-specific plans, driving expedient and effective execution with your local teams e.g. Digital, Merch, Retail etc.
• Curate and maintain an attractive and well-stocked selection of rewards and gifts within the Rewards Boutique and Birthday Gifts in your markets.
• Manage the Loyalty budget for Thailand and ensuring efficient allocation of resources across all initiatives.
• Train and empower store teams to effectively drive loyalty program member acquisition, retention, and uptiering efforts in retail.
• Conceptualize, plan, and execute impactful loyalty member events with the goal of driving recruitment, uptiering, rigorously tracking and optimizing ROI on all event investments.
• Manage the financial implications of the Beauty Pass Loyalty Program in Thailand, by collaborating with SEAOI Regional Loyalty Team and local Finance teams in mitigating points liability, while driving value and engagement for customers. This includes enabling proactive management of liability, forecasting points redemption rates and optimization of reward offerings.
• Lead regular market business reviews with the SEAOI Regional Loyalty Team, proactively providing insightful market performance updates, identifying opportunities for optimization, and ensuring alignment with overall Regional Loyalty objectives.
• Extract Quarterly data on Loyalty and Big commercial campaign.
• Collaborate with Sephora Finance team to work with Bank partner to deliver effective promotional offer to big and BAU campaigns and foresee the marketing materials developed by bank and give comments as well as develop POS material for in-store channels.
• Vet Thai copy on CRM and Loyalty materials provided by regional team.
• Effective interpersonal communication and ability to manage relationships with stakeholders.
• Ability to quickly address and resolve any issues that arise in the operation of the loyalty program.
• Excellent at managing timelines, resources, and workflows to ensure the smooth execution of daily operations.
• Teamworking and leadership skills.
• Strong presentation and stakeholder management skills.
• Ability to communicate complex ideas with clarity for stakeholders at all levels as you must speak with partners, colleagues, and customers.
• Keen attention to detail to ensure accuracy in the loyalty rewards boutique and in the execution of loyalty program elements.
• Commercial awareness: a Senior CRM & Loyalty executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Top quality analytical skills. A big part of your job involves gathering and analyzing data to help business understand the customer base and coming up with suggestions for improving the existing strategy.
• SQL and/or relational database proficiency.
• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference.
• It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
• Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• SEPHORA
• MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Experience:

5 years required

Skills:

Compliance, Finance, Procurement

Job type:

Full-time

• Optimize internal communication between stores and HQ functions to support retail operation efficiency.
• Assist Head of Retail in overseeing the Retail Operations and ensure compliance with Sephora standards (operation guidelines, merchandising guidelines, audit requirements, customer service, stock monitoring, marketing campaign set up, in-store digital/tech, NSO, store maintenance).
• Support the Country General Manager or Head of Retail on preparation of Retail Opera ...
• Support the Head of Retail in the delivery of retail operations strategy through strong rapport, trust and relationships between store teams, HQ functions and Regional functions.
• Operational Excellence.
• Ensure visual merchandising and space planning within stores adhere to regional guidelines, maintaining brand consistency and maximizing sales potential.
• Work with Store Managers to oversee the operations of our store facilities, processes and procedures and ensuring they are consistently optimised and embedded across the network.
• Ensure compliance to LVMH Code of Conduct and Sephora policies and procedures and conduct regular store audits to enforce adherence to store operations manuals, ensuring consistent execution of processes and procedures across all locations.
• Coordinate regular Store Performance audits with other departments and maintain determined audit score results as a key KPI.
• Continuously refine operational processes to support business needs and growth without compromising quality or client experience.
• Implement loss prevention strategies and ensure compliance to prevent shrinkage.
• Enhance back-of-house efficiency by maximizing storage capacity and optimizing the retail team s health and safety, and ensuring a comfortable and conducive break area.
• Stakeholder Communication.
• Collaborate with Market Retail Training, Marketing, Category, Supply Chain, Finance, and HR teams to implement cross-functional strategy for stores.
• Coordinate and communicate cross-functional topics/actions through centralized communication tools for store teams.
• Ensure smooth flow of information and continuous feedback with respective stakeholders in both HQ and store teams.
• In support of the Head of Retail, partner with Category, Supply Chain and Finance teams on network expansion, development and ongoing fit-outs to ensure the stores are delivered to the standard expected.
• Work with the Animations team and Store Managers to ensure all animations are rolled out seamlessly with minimal disruption to the store operations.
• Liaise with regional retail team on best practice store management and ensure consistency in network look and feel.
• Reports & Presentations.
• Prepare and compile regular (weekly/monthly/annual) and adhoc reports and presentations, such as monthly KPI reports, customer satisfaction, monthly stock adjustment analysis and exception report analysis.
• Provide business results, analysis and follow up on key stores performances with Head of Retail / Store Manager such as Local vs Tourist Report, Store Productivity, BA Productivity, Tools performance and audit results.
• Quarterly store KPIs awards.
• Present and participate actively in Store Operation / SM Meeting.
• Events & Rostering.
• Maintain the store event calendar, coordinating with relevant teams to enable successful execution of events such as Sephora, brand, marketing and training activities.
• Ensure monthly store rosters align with events & activities.
• Store Network.
• Support the Head of Retail to play a key role in the operational roll out of new stores across Thailand.
• Customer Service.
• Act on customer feedback, collaborating with stores to implement necessary changes and improvements to enhance the customer experience. Follow up on the scope of change implementation and report update to ensure the changes are successful.l.
• Vendor Management.
• Responsible for overall procurement process for store supplies to find the best cost execution.
• Ensure the project is completed per the supplier's scope and provide the completion report to Head of Retail. Open a new supplier in COREFA, issue PO related to the work done, scan the documents into the COREFA system.
• Project Management.
• Assist Head of Retail on delivery of retail projects, such as roll out of regional initiatives and new tools.
• Others.
• Any other ad hoc duties assigned.
• The Retail Operations Assistant Manager will report to Head of Retail.
• n/a.
• We would love to hear from you if you have .
• Thai National with a minimum University diploma/degree.
• 5+ years of experience in a customer and commercial-focused retail environment (beauty/fashion preferred).
• 2+ years work experience in Retail operations role.
• 1+ year of Store management responsibility is advantageous.
• Advanced MS Office proficiency (Excel and Power Point proficiency is required).
• Service oriented with great passion for retail industry.
• Comprehensive product, retail and industry understanding.
• Good analytical skills with an eye for detail.
• Strong interpersonal and communication skills with positive mindset.
• Strong organisation skills with ability to handle multitasking.
• SEPHORA
• MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.