Job type:

Full-time

RET-Beauty Advisor

Job type:

Full-time

• Store Manager.
• Profile.
• Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.
• You will shine here if you enjoy .
• Customer services.
• Be a role model for customer service and meeting or exceeding customers expectations.
• Drive a service and selling culture in the store.
• Monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Store performance and monitoring.
• Take full ownership of the store and its commercial success.
• Analyze relevant data to probe and challenge the status quo.
• Address identified improvement areas.
• Escalate issues to the District Manager or other Retail Back Office partners where needed.
• Drive continuous improvements in the store s sales, productivity, and profitability.
• Share best practices to drive the collective performance of all district stores.
• People development.
• Lead service by example.
• Balance time between selling and leading team members on the sales floor.
• Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling.
• Schedule staff so as to properly serve customers, drive sales and execute tasks.
• Manage the recruitment and training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance.
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
• Training.
• Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge.
• Coach and motivate individuals within assigned area to maximize their performance.
• Complete all applicable training programs.
• Effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve own performance.
• Merchandising.
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
• Operations.
• Ensure the legal and financial integrity of the store.
• Ensure proper in-store Sephora executions according to established standards and directives.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
• Ensure merchandise deliveries are processed on the same day they arrive, and the store s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Ensure cash register transactions are processed quickly and accurately.
• Lead and implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.
• Key relationships.
• Customers.
• Peers.
• Supervisor.
• Team members.
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.).
• Local administration (e.g. mall management).
• We would love to hear from you if .
• Thai National.
• Minimum diploma or University degree.
• Minimum 18 months work experience in a beauty/fashion customer and commercial focused retail environment.
• Minimum of 12 months Store Management responsibility.
• Intermediate selling experience.
• Comprehensive product, retail and industry understanding.
• Advanced MS Office proficiency.
• SEPHORA
• MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.