Roles & Responsibilities

• Manage unsecured and secured accounts in the system to prevent control flow through of accounts and to achieve targeted recovery on delinquent customers.
• Liaise and contact debtors for follow-up on outstanding as well as encourage timely payments/settlement
• Ensure that collection actions taken are within corporate guidelines, and collection policies.
• Handle and manage debtors' objections / complaints / issues within a timeframe and provide appropriate solutions when necessary.
• Provide recommendations or feedback from debtors for improvement where applicable.
• Work closely/develop working relationships with other functional teams such as Sales team, Account Receivable and any other division/team, in order to achieve tasked objectives.
• Develop and implement process improvements on operational collections efforts via automation.
• Assis in any ad-hoc tasks as and when assigned by VP, Risk & Group Chief Risk Officer.

Requirements

• Bachelor or Master's Degree in Accounting, Finance, Business Administration, Economics or any related field.
• At Least 3-5 years of experiences in Credit Collection.
• Acquired an excellent understanding of the business, ideally with an in-depth knowledge of Customer Service Operation / Billing.
• Ability to handle multiple priorities and meet deadlines.
• Good ability to communicate (both written and verbal) in English.
• Self-motivated, Pro-active, result oriented and analytical.
• Good interpersonal and communication skills.
• Able to communicate & conduct presentation at all levels of management.