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Air Customer Service Officer Thailand

atCEVA Logistics (Thailand) Co., Ltd.
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE
Responsible for providing customer service and assistance to using entry to more advanced technical and support knowledge on a broad range of operations policies, programs and practices. Focus is with external and end customer contact.

WHAT ARE YOU GOING TO DO?
  • Arrange import shipment from start to end
  • Make a booking with capacity planning team.
  • Prepare, handle and process documentation house air waybills
  • Notify flight/Pre-alert to overseas.
  • Tracking and update shipment cargo status to customer.
  • Transfer a complete set of work to billing dep.
  • Window contacts for customers take incoming calls, facilitate, coordinate or give direct response as required.
  • Support Customers requirement and provide service to meet customer expectation or according to KPI setting.
  • To handle cargo movement, complying with regulations and internal procedure.
WHAT ARE WE LOOKING FOR?
  • Bachelor’s degree in any majors
  • 3 years of experience as an air export in freight forwarding companies.
  • Good command of English and PC computer skills
  • Good communication with customer, internal, oversea.
  • Service-minded, enthusiastic and good attitude for all business opportunities.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard wok and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • Customer Service
Job type
  • Full-time

Company overview

Size:2000-5000 employees
Industry:General Business Services
Location:Bangkok
Website:www.cevalogistics.com/country/thailand
Founded in:1980
Ranking:4/5

CEVA Logistics is one of the world's leading logistics companies, providing end-to-end design, implementation and operational capabilities in freight forwarding, contract logistics, transportation management and distribution management. We employ more than 50,000 people and run a global netwo ...

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Why join us:

Diversity and inclusion Diversity As a global organization, diversity is critical to our business success – only when we can reflect the cultures, languages, attitudes and local knowledge of our customers can we succeed. By employing people with different experiences and abilities we expand ...

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Head office: 1910 ELECTROLUX BUILDING FL.10 PHETCHABURI TAT MAI ROAD
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