Recreation & Entertainment Operations

• Manage all recreation, sports, wellness, Kids Club, and entertainment activities.
• Develop annual, seasonal, and daily activity programs for guests of all ages.
• Ensure smooth operations of:
• Kids Club, Family Activities, Fitness Center, Sports Facilities, Pool & Beach Activities
• Pool Activities, Evening Entertainment Programs
• Maintain service standards in accordance with hotel brand requirements.

Strategic Planning & Program Development

• Develop innovative recreational and entertainment concepts to enhance guest experiences.
• Create annual event calendars including:
• Holiday Programs
• Christmas Celebrations
• New Year Events
• Songkran Activities
• Family Festivals
• Wellness Programs
• Team Building Activities
• Corporate Group Activities
• Monitor market trends and competitor offerings.
• Continuously improve activity offerings based on guest feedback.

Leadership & Team Management

• Lead and manage:
• Assistant Recreation Manager
• Entertainment Supervisors
• Kids Club Supervisors
• Recreation Supervisors
• Recreation & Kids Club Attendants
• Entertainment Staff
• Conduct recruitment, onboarding, training, coaching, and performance evaluations.
• Develop succession plans and career development programs.
• Conduct daily, weekly, and monthly departmental meetings.

Guest Experience Management

• Ensure exceptional guest satisfaction and engagement.
• Personally interact with guests and VIPs to enhance experiences.
• Monitor guest feedback, online reviews, and survey results.
• Resolve guest complaints efficiently and professionally.
• Develop family-friendly and luxury guest experiences that support brand positioning.

Revenue & Financial Management

• Revenue Generation
• Develop and manage revenue-producing activities such as:
• Private Family Activities
• Team Building Programs
• Bicycle Rentals
• Cabana Rentals
• Sports Programs
• Kids Programs
• Special Events
• Wellness Activities
• Identify new business opportunities and ancillary revenue streams.
• Budget Management
• Prepare annual departmental budgets and forecasts.
• Monitor labor costs and operating expenses.
• Manage purchasing and inventory control.
• Achieve departmental revenue and profitability targets.

Safety, Risk & Compliance

• Ensure compliance with hotel safety policies and procedures.
• Implement child safeguarding standards within Kids Club operations.
• Conduct risk assessments for all activities and events.
• Ensure emergency action plans are current and practiced.
• Maintain compliance with local laws, licensing, and operational requirements.
• Lead incident investigations and corrective actions.

Facility Management

• Oversee maintenance and cleanliness of recreation facilities.
• Ensure all recreation and entertainment equipment is safe and operational.
• Coordinate with Engineering and Housekeeping departments.
• Monitor facility enhancement and refurbishment projects.

Administration & Reporting

• Prepare:
• Monthly Performance Reports
• Revenue Reports
• Activity Participation Reports
• Guest Satisfaction Analysis
• Budget Reports
• Analyze performance trends and recommend improvements.
• Maintain operational records and compliance documentation.

• Minimum 5-7 years' experience in Recreation, Entertainment, Leisure, Sports, or Resort Operations.
• Minimum 2-3 years' experience in a management role.
• Experience in luxury resorts, family resorts, or international hotel brands preferred.
• Language & Communication: Excellent command of the English language with highly effective written and verbal communication skills.
• Leadership & Coaching: Proven ability to supervise, strongly motivate, coach, and counsel sales professionals while encouraging high team spirit and morale.
• Execution & Pace: Hardworking, organized, and capable of working in a very fast-paced environment to launch and manage major projects independently.