Ernst & Young Corporate Services Co., Ltd.
Business Consulting - Product Support
atErnst & Young Corporate Services Co., Ltd.Job Title: Product Support Consultant
Role Overview
The Product Support Consultant supports day-to-day product operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.
Key Responsibilities
- Provide operational support for digital products and platforms
- Analyze and triage product issues, defects, and enhancement requests
- Coordinate with Engineering, QA, and IT teams for issue resolution
- Support release activities, UAT, and post-release monitoring
- Maintain product documentation, FAQs, and support knowledge base
- Track incidents, defects, and service requests through ticketing tools
- Prepare product performance and issue reports for stakeholders
Qualifications & Skills
- Bachelor’s degree in IT, Engineering, Business, or related fields
- 2–5 years of experience in product, application, or system support
- Basic understanding of SDLC, Agile, and digital product lifecycle
- Strong analytical and communication skills
- Experience with Jira, ServiceNow, or similar tools
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Shape the future with confidence
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Experience required
- 2 years
Salary
- Negotiable
Job function
- Consultant
- IT / Programming
- Analyst
Job type
- Full-time
Company overview
At EY, we are committed to building a better working world — with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration. We want to build a better working world through our own actions and by engagi ...
Why join us: Joining EY means becoming part of a global organization committed to building a better working world. The firm offers a collaborative work environment that encourages personal and professional development. Employees have the opportunity to work on diverse and challengin ...
