• At least 3 yrs exp in Application Support
• Location: BTS Ekkamai
• Working Day: Mon-Fri (WFA 1 days per week)

We are looking for Application/Service Support is responsible for providing first/second level support to the Service Centre (On Call) 24*7. The Service Centre provide a point of contact between engineers and customer for mission critical systems and services. And also monitor the stability of the website, mobile app, API services, Cloud server through the monitoring tools such as New Relic, AWS Cloud Watch.

Job Description

• Provide 2nd Level of Application Support for application systems and software components.
• Troubleshoot and investigate the root cause of incidents that happen with application systems
• Work closely with application development teams and vendor to investigate, fix and test applications Administrate application system of the company in term of application configuration, master data setup, application user id and permission management
• Maintain SLA, application availability, capacity and performance KPI
• Responsible for basic troubleshooting and report/follow up to technical team.
• Maintaining up-to-date documentation of applications operation and procedure manuals.
• Track and analyze trends in application support requests and generate statistical reports.
• Oversee development and updates of help sheets, usage guides, and FAQ lists for end users.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related.
• At least 3 Years of experience in Application Support, Technical Support or Service Support.
• Knowledge on Microsoft Office, Word, Excel and Powerpoint.
• Experience in Ecommerce platform support and agile methodology would be a plus.

Location: BTS Ekkamai
Working Day: Mon-Fri (WFA 1 day per week)