Dentsu (Thailand) Co., Ltd.
Customer Success Manager
atDentsu (Thailand) Co., Ltd.Job Description
Key Responsibilities
- Serve as the primary liaison between clients and internal teams, ensuring seamless communication and satisfaction
- Support project managers on project tracking, budget monitoring, and execution excellence
- Organize and execute marketing events and client-facing activities
- Supervise administrative assistant operations to ensure timely and accurate document processing and deliverable completion
- Manage commercial documentation including quotations, purchase orders, and contracts
- Proactively identify client challenges and develop strategic solutions throughout project delivery
- Maintain comprehensive records of client communications and project progress
- Drive continuous improvement in customer engagement strategies and internal processes
Qualifications
- Bachelor's degree in a relevant field
- 3-5 years of experience in client-facing roles (Customer Success, Account Management, or Project Coordination)
- Excellent written and verbal English communication skills
- Strong interpersonal abilities with a collaborative, solution-focused approach
- Analytical mindset with proven ability to understand client needs and deliver actionable solutions
- Thrives in dynamic, fast-paced environments while managing multiple priorities
- Proficiency in Microsoft Office Suite and collaboration tools (Youtrack, Trello, Jira)
- Experience leveraging AI tools and automation to enhance productivity and streamline workflows is a plus
- Experience organizing events or managing commercial documentation
Location:
Bangkok Brand:
Dentsu Cxm Time Type:
Full time Contract Type:
PermanentExperience required
- 3 years
Salary
- Negotiable
Job function
- Customer Service
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Advertising / Media
Location:Bangkok
Website:www.dentsu.co.th/
Founded in:1973
Ranking:4/5
Dentsu Thailand is a proud part of Dentsu Aegis Network –a 40,000-strong team spread across 10 network brands and 145 countries. So when you join Dentsu Thailand, you’re not just becoming part of our team, you’re becoming part of a much bigger one –full of diverse talent, ...
Why join us: EVERY SUCCESS COMES FROM GREATEST TEAM EXPLORE GREAT EXPERIENCES WITH OUR GREATEST TEAMS, BUILD A STRONG FOUNDATION FOR YOURSELF AND OUR CLIENTS.
Head office: 27th-28th floor U-Chu-Liang building, 968 Rama IV rd. Silom,Bangrak, Bangkok 10500
Benefits
- Professional development
- Five-day work week
- Learning & Development Opportunities
- Life Insurance
- Maternity leave
- Pension Fund
- Social Security
- Transport Allowance
- Travel Allowance
- Corporate Social Responsibility Initiatives
- Dental Insurance
- Flexible working hours
- Health Insurance
- Performance bonus
- Provident fund
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