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Call Center Agent (English)
atSiam Commercial Bank (SCB)Job Description
- Develop Customer Experience strategy and customer journey from generated customer insights
Seek and provide SCB's products and services as per customer requests over the phone with strictly comply with SCB's policy
- Understand customer's need, offer a solution and solve customer's problems by applying empowerment criteria set and/or pass the requests to concerned units
- Follow up the progress of customer problems and solve them according to working instructions
- Provide detailed information, compare product & service benefits with competitors, and offer the best suitable product and/or service to clients
Qualifications:
- Bachelor's degree in any or related fields
- Minimum of 1 year of relevant work experience in customer center agent
- Able to work under pressure and on shift work
- Strong interpersonal skill and service-minded
- Good command of spoken/written in Thai and English with English Proficiency Test (TOEIC, TOEFL, IELTS)
- Good skill in Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Customer Focus, Customer Service, Attention to Detail
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Salary
- Negotiable
Job type
- Full-time
Company overview
Siam Commercial Bank is the first bank in Thailand that was informally established in 1904 as "Book Club". According to the Bank of Thailand, it is Thailand's fourth largest commercial bank in terms of total assets, deposits, and loans.
Why join us: สมัครฝึกงานธนาคารไทยพาณิชย์เพื่อเริ่มต้นอาชีพการงานของคุณด้วยการค้นหาว่าคุณเก่งในเรื่องอะไร อีกทั้งยังได้รับประสบการณ์ในการทำงานด้านธนาคารอีกด้วย โปรแกรมฝึกงานของธนาคารไทยพาณิชย์จะให้โอกาสนักศึกษาปีสุดท้ายได้รับประสบการณ์การทำงานในตลาดที่มีการแข่งขันมากที่สุดในทวีปเอเชีย โปรแกรมฝึกงานของเราจะมีระ ... Read more
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus