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Head of Boutique

atChanel (Thailand) Limited
The Head of Boutique is our Brand Advocate and an Inspirational Leader for our team! You will be responsible for executing the Chanel Difference in the boutique and demonstrating retail leadership while acting as a business partner to bridge the needs in the boutique and office.
You will be dedicated to inspiring and leading the boutique team to engage the consumer of today and tomorrow to the brand by providing unsurpassed level of service to all clients (internal and external). You maintain high image standards in the boutique at all times and commit to the retail employee's personal and professional development and growth.
Leveraging your unique experiences, Chanel will enable you to
  • Act as a Brand ambassador on the boutique floor and beyond
  • Provide direction and drive your team to fulfill your boutique's mission and objectives
  • Grow and inspire boutique team to surpass the expectations of clients
  • Work with Retail Manager and Head Office to build a client-centric boutique culture
You are energized by
Inspiring and Leading a team
  • Provide direction and drive boutique team to be motivated and understand Chanel vision and mission
  • Work with Retail Manager and/or Fashion General Manager to define the overall goals and directions in boutique to drive performance to align with Chanel standard
  • Grow and develop boutique team members to identify individual development plans
  • Communicate regularly to the boutique team to inspire them and reinforce on any boutique performance or business updates
  • Define and adjust manpower needs. Work closely with Retail Manager and HR in recruitment process to retain and develop talents
Building a Client-centric Boutique team
  • Grow and inspire boutique team to surpass the expectations of clients and to develop a Client-centric culture
  • Ensure that Customer Experience Management (CEM) data on each customer is captured accurately and up-to-date for any client engagement analysis
Leading Boutique Operations
  • Work with Retail Manager and/or Fashion General Manager on sales targets. Drive sales on a daily / weekly / monthly basis with the team, analyze variance against sales targets and take appropriate actions to achieve sales target
  • Foster close partnerships with other divisions to achieve business objectives in an area of Customer Experience Management or Merchandise & Inventory management
Upholding the image of the brand
  • Act as a Brand ambassador on the boutique floor and beyond
  • Ensure window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image
  • Provide innovative suggestions to ensure VM in the boutique are executed well
Qualification Requirements
  • Minimum of 5-7 years of management role in retail
  • Experience in Luxury Fashion is a strong advantage
  • Excellent communication, able to adapt communication style to suit with different audiences
  • Fluent in Thai and English
  • Experience in people management with a team of at least 20 or more is a strong plus
  • Able to understand and synthesize business and market intelligence
  • Strong analytical with decision-making skills
  • Well groomed, with a pleasant and dynamic personality
  • Passion for luxury fashion, strive for excellence and eye for details
  • Able to withstand retail working hours and work on weekends and public holidays
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Senior Management
Job type
  • Full-time
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Company overview

Size:100-500 employees
Industry:Clothing / Textile
Location:Bangkok
Website:www.chanel.com
Founded in:n/a
Ranking:3.5/5

At CHANEL, the foundation of our success starts with our employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involve ... Read more

Why join us: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and mode ... Read more

Head office: 8th Floor, The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok. 10330 Thailand
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Benefits

  • Life Insurance
  • Social Security
  • Accident Insurance
  • Health Insurance

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