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After Sales Specialist

atChanel (Thailand) Limited
This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.

Key Responsibilities
Support Fashion Advisors on After Sales Services Cases
  • Provide support to Fashion Advisors to provide appropriate After Sales advice to clients, especially for more complex cases
  • Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients
  • Provide technical after sales advice to clients in the boutique as necessary
Improve After Sales Process & Elevate Know-how in Boutique
  • Coach Fashion Advisors on initial product diagnosis, and to differentiate between repair and care services
  • Guide Fashion Advisors to ensure details & services are updated correctly in the Customer After Sales Services (CASS) system with the correct estimate quotation
  • Guide Fashion Advisors as needed to perform the "authentication" quick check on all products received
  • Collaborate closely with Repair Centre on Customer After Sales Services (CASS) follow up and repair/care status
Promote the right "After Sales" mindset and culture in Boutique
  • Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients
  • Collaborate with Boutique Client Engagement Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients
  • Assist in Customer After Sales Services (CASS) user trainings at boutiques and attend morning briefings to share Quality and After Sales topics
Others
Administration/Coordination/ After Sales Services (CASS) update:
  • Update additional status/remarks in After Sales Services (CASS) system and repair form where applicable
  • Indicate clearly the status/conversation with clients of the repair on both After Sales Services (CASS) /repair form and communicate to Repair Centre on the needs of clients
  • Validate Client contact details in the system (eg email, phone number, mode of communication)
Quality control:
  • Work closely with the boutiques and consolidate clients' feedback on product quality concerns and feedback to Manager
  • Disseminate product quality alert to retail team when necessary.
Reports:
  • Track Commercial decisions and reasons and work with Boutique Management and Manager on actions plans to address issues and gaps
Repair & Care Stock Maintenance:
  • Maintain clients' repair and care inventory and perform stock-take exercise in boutiques on a weekly basis
  • Work with Fashion Advisors to contact and remind clients on collection of items

Qualifications
  • Minimum 3 years of relevant experience in after sales and/or product quality control field
  • Good command in Computer Skills (Emails, Excel and other MS Offices)
  • Excellent communication (Thai and English) and interpersonal skills
  • Possess a collaborative and team spirit nature with a client centric mindset
  • Pleasant disposition and personality
  • Highly adaptable to a fast-paced and dynamic environment
  • Able to work Boutique Operating hours including weekend and Public Holiday
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Sales
Job type
  • Full-time
  • apply job Chanel Thailand Limited
  • apply job Chanel Thailand Limited 1
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Company overview

Size:100-500 employees
Industry:Clothing / Textile
Location:Bangkok
Website:www.chanel.com
Founded in:n/a
Ranking:3.5/5

At CHANEL, the foundation of our success starts with our employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involve ... Read more

Why join us: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and mode ... Read more

Head office: 8th Floor, The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok. 10330 Thailand
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Benefits

  • Life Insurance
  • Social Security
  • Accident Insurance
  • Health Insurance

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