Key Responsibility:

• Policy, Procedure and Compliance Development: Develop and maintain policies and procedures related to customer satisfaction on product quality, safety, and legal compliance. Communicate these policies effectively across the organization and provide training and guidance to employees and suppliers involved in product trends, market trends and product satisfaction from customers
• Product Testing: Planning and Collaborate for On shelf product testing of all Own Brand and fresh food to maintain consistency quality and ensure consumers satisfaction after launch (product lifecycle). Feedback the result and provide consultation to Own Brand or Product Development team for further improvement.
• New Recipe Testing and Refinement: Participate in product ideation of Own Brand products and Fresh Food, Collaborate with Own brand team, buyers and supplier to develop and implement product testing based on consumer needs, market trends, and competitive analysis. Conduct and communicate product performance evaluations and customer feedback to drive continuous improvement.
• Customer complaint and Analysis: Conduct thorough investigations of customer complaints, gathering all necessary information and collaborating with relevant parties (e.g., Customer, buyers, Operations, Legal) to identify the root cause of the complaint. Analyze complaint trends and patterns to identify recurring issues and recommend proactive measures to prevent future complaints.
  

Qualifications:

• Bachelors degree in R & D Research & Development or related field i.e. Food Science, Food Technology
• At least 3 years of experience / background in product development especially in Retail would be a BIG plus.

Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand

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