1.Cloud Solution Sales

Key Requirements

• Drive new business opportunities by identifying and qualifying prospects' cloud transformation needs, focusing on understanding customer business challenges and growth objectives
• Present cloud solutions and services to customers, effectively articulating business value propositions and building trusted relationships with key stakeholders
• Develop compelling solution proposals and cost-benefit analyses, demonstrating how cloud solutions can solve business problems and deliver measurable ROI
• Support the complete sales cycle from prospect qualification through deal closure, including solution scoping, pricing strategy, and commercial negotiations
• Maintain practical knowledge of major cloud platforms (AWS, Azure, or GCP) to effectively discuss platform capabilities and match solutions to customer needs
• Create and deliver engaging customer presentations and demonstrations that translate cloud capabilities into business outcomes
• Collaborate with technical implementation teams to ensure proposed solutions are viable and can be delivered successfully
• Keep up to date with cloud market trends, competitor offerings, and emerging cloud services to provide strategic guidance to customers
• Develop and maintain relationships with cloud providers and internal teams to create effective solutions and ensure customer success
• Basic understanding of cloud concepts (infrastructure, security, pricing models) to support solution discussions and address fundamental customer concerns

Qualifications:

• Minimum of 2 years of experience in a technical field or technical sale, with a focus on Cloud computing.
• A Cloud Computing and Cloud Security certifications such as AWS, Azure, and GCP will be given special consideration.
• Working knowledge of Landing Zone design principles.
• Strong communication and negotiation skills and strong understanding of multi-Cloud architecture and concepts.

2.Solution Consultant (Technology Specialist/Enterprise Architect)

Role & Responsibility

• Own and Lead Cross-Architecture Solution Architecture and Consultative selling conversation.
• Establish Customer Future State Architecture Roadmap to meet growth target matching with customer business objective
• To act as technology thought leadership to lead customer engagement and develop customer demand in expertise domain.
• Design, build and lead customer solution offerings mapping to customer business objective.
• Ability to understand, translate and commercially explain the differentiated benefits, based on a reasonably detailed knowledge of the technical advantages of a proposed solutions.
• Ability to integrate the new technologies eg. 5G, Cloud ..to expand the business.
• Ability to multitask and ensure that all key priorities are delivered as per agreed timelines
• Strong stakeholder engagement skills, and ability to interact at all levels across an organization
• Excellent executive communication, with ability to present to CxOs and senior leadership Requirements
• Collaborate with Sales/Presale, Own and provide the customer solution investment cost, technical solution architecture document to respond customer TOR/proposals
• Co-Responsible in driving Enterprise Business Growth by “xx” % and target to increase “yy” win cross architecture deals

Qualifications

• Deep understanding of cross-architecture solutions, particularly in emerging technologies like 5G, Cloud, and other relevant fields.
• Strong knowledge of designing, building, and leading customer solutions that align with business objectives and technology innovations.
• Ability to evaluate and integrate new technologies into existing architectures to expand business potential.
• Proven experience in consultative selling, particularly in technology and solution-focused sales, with a track record of leading customer conversations to determine business needs and technology fit.
• Excellent communication skills with a focus on translating complex technical details into business language that resonates with customers and stakeholders.
• Strong stakeholder management skills, including the ability to interact effectively with senior leadership and CxOs.
• Experience in developing and presenting future-state architecture roadmaps, aligned with customer growth targets and business objectives.

3.Service Account Management

Role & Responsibility

• Single point of contact (SPOC) on Operations matters
• Oversee day-to-day fault management for Critical or Escalated incident
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
• Overseeing the entire planned maintenance cycle for customer’s critical services
• Provide data information that customer needed with in SLA
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
• Conduct monthly Performance Reviews basically covers the following:

>Previous meeting minutes

>Present monthly network availability report

>Summary of Incidents

>Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.

>Update or review any improvement plan

>Response VOC and coordinate relate team to improve our service.

• Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem
• On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
• Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
• In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
• Coordinate with related team to set action plan and target to improve our service.
• Find out the root cause and clarify internal process to improve our service especially in aftersales service areas