The opportunity

This role is responsible for turning designed customer journeys into real service delivery. You will coordinate across internal teams and partner platforms, monitor performance, resolve issues, and ensure every customer touchpoint runs smoothly and consistently.

Key responsibilities

• Execute and operationalize customer journeys designed by product/marketing teams
• Oversee partner-initiated journeys (e.g. mobile app onboarding) to ensure seamless integration and service quality
• Track service metrics (turnaround time, drop-off, error rates) and drive improvements
• Act as the first point of contact for journey-related incidents, coordinating resolution and recovery
• Maintain journey documentation, SOPs, and compliance with service standards
• Support continuous improvement of customer experience and operational efficiency

What we're looking for

• Bachelor’s degree in Business, Operations, Information Systems, or related field
• 2–5 years’ experience in customer journey execution, service operations, or digital channels
• Background in fintech, digital banking, or partner integrations is a plus
• Strong coordination, organizational, and execution skills
• Understanding of customer journey flows, onboarding, KYC, and service delivery touchpoints
• Familiar with tools such as CRM, ticketing systems, journey mapping, or dashboards

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!