Job Description:

1.Business Process Design

-Design and implement business processes for new products, services, business ventures, and platforms.
-Focus on end-to-end process integration rather than a functional approach.
-Digitize, optimize, and control processes for better efficiency.
-Collaborate with process owners to define Service Level Agreements (SLAs).
-Lead organizational change management initiatives.

2. Business Process Improvement and Optimization

-Lead large-scale, cross-functional initiatives to enhance process performance and quality.
-Monitor and measure process improvements to increase revenue, reduce costs, and boost customer and partner satisfaction.
-Design both human and automated (BOT) process pathways, leveraging automation tools and cognitive technologies for process transformation.

3. Business Process Standardization

-Serve as a Business Process Management (BPM) Center of Excellence (COE).
-Establish and enforce process governance standards.
-Promote a culture where "Everyone can be a Process Designer" by building process stewardship.
-Manage and maintain the Process Assets Repository.

Job Qualifications:

-Bachelor’s Degree or higher in Science, Computer Science, Computer Engineering, Engineering, or related IT fields.
-Minimum of 5 years’ experience in business process design, BPM project leadership, process improvement, system & operation development, or computer auditing.
-Strong knowledge of finance, accounting, business strategy, BPM tools and methodologies, and emerging services (e.g., Cloud, VDO, Gaming, E-Commerce, M2M).
-Proficiency in both Thai and English.
-Strong analytical skills with the ability to understand complex business processes and systems.
-Ability to manage multiple tasks under time constraints and adapt to changing priorities.
-Excellent interpersonal and communication skills for effective collaboration across teams.