Job Purpose

Lead the Housekeeping operation to ensure all guest rooms, public areas and back-of-house areas consistently meet the hotel's highest standards of cleanliness, presentation, comfort and safety, while delivering an excellent guest experience.

Key Responsibilities

• Maintain high standards of cleanliness, hygiene, room presentation and maintenance throughout the hotel.
• Conduct regular room and public-area inspections and ensure rooms are ready on time.
• Manage daily Housekeeping operations, manpower, productivity and room priorities.
• Handle guest concerns and ensure prompt service recovery.
• Lead, train, coach and develop the Housekeeping team.
• Coordinate closely with Front Office, Engineering, Laundry and other departments.
• Manage linen, uniforms, amenities, cleaning supplies, equipment and inventories.
• Control departmental budget, payroll and operating expenses.
• Ensure compliance with hotel quality standards, LQA, safety, hygiene and sustainability requirements.
• Monitor guest feedback, inspection results and performance indicators and take corrective action.

• Degree/Diploma in Hospitality Management or related field.
• Minimum 5 years' Housekeeping experience, including 3 years in a Housekeeping Manager or comparable senior role.
• Experience in an international Five-Star hotel or resort.
• Strong knowledge of Housekeeping operations, room inspection, hygiene, laundry, inventory and cost control.
• Experience with LQA or comparable quality standards preferred.
• Good leadership, communication and people-management skills.
• Good command of English and relevant hotel systems.