Grab was founded on the belief that a technology company in Southeast Asia could both run profitably and create sustainable social impact. We hold ourselves responsible to the environment and socio-economic development of this region, not just for today, but also for the future.

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles, which we call the 4Hs. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

WORKING WITH GRAB

Our Team:

As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and it is imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Associate - Regional Commercial Operations in our Grab for Business team to contribute towards a robust commercial & account operations organisation that will cater at scale to an expanding portfolio of corporate clients.

To perform this role well, the candidate needs to have strong communication capabilities, attention to detail, ability to create and follow processes, data analysis capabilities and a track record of exceeding expectations.

The Role:

You will report to the Regional Lead - Commercial & Account Ops, Grab for Business

Work with multiple cross functional teams including but not limited to Country Finance, Finance SSC, Grab Support, Sales & Key Accounts etc.

Process Excellence

Account Operations | Advanced Client Support

Billing & Invoicing

Proactively support all sales channels on all new & existing corporate client Billing Admin work (SOPs | Setup | Troubleshooting | Change in PIC & details) in Thailand.

Follow regional SOPs that ensure a consistent and streamlined Billing Ops process for all prepaid and postpaid clients (Invoicing | Deposit | Top-up | Collections) in Thailand.

Ensure seamless billing & invoicing flow and strict internal SLAs for all corporate clients Handle troubleshooting and dispute resolution for all commercial contracts and billing

The Qualifications: