Provide a service to individuals or groups of retailers for card transactions accepted by branded Esso service stations which have been processed/captured by a centralized on-line European system

• Monitor rejected transactions for several European countries to ensure payments made to retailers or groups remain timely
• Adhere to different retailer and card issuer contractual controls by responding to issuers in set time periods to avoid financial liability
• Use various data sources to monitor and investigate a diverse set of controls, including fraudulent card activity
• Working hour: 10AM - 7PM or 11AM-8PM

• Fluency in Italian
• Fluency in English: TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+
• Strong communication skills; written/verbal & presentation skills
• Analytical skills - problem solving; analyzing problems & achieving resolutions
• Ability to manage complaints/difficult situations to a satisfactory resolution
• Assertive
• Good team player & interpersonal effectiveness
• Self-motivated, organized and can work on own initiative
• Computer literacy (including SharePoint, MS Access & Excel)