Key Responsibilities

• Provide Level 2–3 technical support for infrastructure incidents and performance issues across AWS, GCP, and Kubernetes (EKS).

• Monitor, troubleshoot, and resolve issues related to cloud services, CI/CD pipelines, containers, networking, and databases.

• Coordinate incident management and root cause analysis (RCA) to prevent recurring problems.

• Work closely with application, DevOps, and security teams to support project launches and ensure infrastructure readiness.

• Maintain and enhance observability (monitoring, logging, alerting) frameworks using tools like Prometheus, Grafana, ELK, CloudWatch, etc.

• Optimize infrastructure performance, costs, and scalability in both production and staging environments.

• Participate in on-call rotation and provide support during high-impact deployments or events.

• Write and maintain technical documentation, SOPs, and handoff notes for operational continuity.

• Propose improvements and drive automation for recurring support tasks and environment provisioning.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 5+ years of experience in IT infrastructure or cloud operations, preferably in retail or e-commerce environments.Strong hands-on experience with:

• Solid knowledge of networking, DNS, load balancers, firewalls, and service meshes.

• Experience with infrastructure-as-code tools like Terraform, Helm, or CloudFormation.

• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI/CD, ArgoCD).

• Experience supporting microservices architecture and distributed systems.

Location: BTS Ekkamai
Working Day: Monday - Friday