Position Summary

Responsibilities
Job Description:

• Discover/Design/Initiate an innovative project and solution enhancing internal and external processes and system (SAP based)/ applications to elevate service center efficiency and customer satisfaction.
• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation – both internal and third party.
• Planning for budget-based requirements and tracking costs to deliver projects on budget.
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing project delivery according to plan.
• Tracking projects and providing regular reports on project status to the project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and/or budget.
• Identifying the potential risks related to customers and stakeholders.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Monitor progress and make adjustments as needed
• Utilize customer service best practices, techniques, and standards throughout the entire project execution.

Role and Responsibilities

Required
Qualifications:

• Bachelor's degree or higher in Engineering, Business Administrative or related field.
• At least 3 – 7 years working experience in Business development , managing Key Clients / Service Partner, customer service, or management area.
• At least 2 – 3 years of process improvement, management and implementation experience required.
• Self- motivated individual with high level of initiative, flexibility, customer service, and a strong attention to detail. Having analytical skill, problem-solving skills, and able to work under pressure.
• Excellent interpersonal and communication skills. Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork.
• Ability to influence, negotiate and resolve conflict to ensure buy-in and common goals.
• Outstanding team facilitation to manage implementation efforts.
• Computer literacy, willing to work with many systems and MS Office programs
• Good communication skills in both written and spoken English.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience