SUMMARY

The Technical Service Engineer is a role that requires an individual with a strong technical background, as well as an ability to work with the IT organization and operations management to align priorities and plans with key business objectives.

This position is responsible to provide required support for the enterprise network in our Bangkok and nearby sales sites including but not limited to servers, network, software program installation, and cybersecurity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize a proper application to coordinate and document support activities.
• Monitor and manage server and network performance.
• Provide LAN and Wi-Fi support.
• On call for afterhours support of enterprise servers and related outages and support issues.
• Provide support for new sales sites.
• Assess near and long-term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
• Study & Implement network security solutions.
• Coordinate site implementations, upgrades and updates activities.
• Create documentation for the knowledge base site.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer science, Engineering or an equivalent knowledge.
• 5+ years network administration & management in a Windows Server environment
• 8+ years progressively responsible technical support experience for end user or network computing
• Project Management skills is a plus
• Good English written and oral communication skills; good interpersonal skills.
 

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to communicate problems and solutions both verbally and in writing to customers and management.
• Ability to work independently and troubleshoot problems with speed and efficiency.
• Ability to work closely with others in a small team environment.
• Team worker with a “Can Do” attitude.
• Focus on Customer Service and possess growth mindset.
• IT asset management and centralized software management.

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สวัสดิการ

• Hybrid Working ( WFA 2 วัน เข้าออฟฟิศ 3 วัน)
• Co working Space
• ฟิตเนต
• ประกันสังคม / ประกันสุขภาพ / ประกันชีวิต / ประกันอุบัติเหตุ
• กองทุนสำรองเลี้ยงชีพ
• โบนัสประจำปี
• วันลาพักร้อน เมื่อผ่านทดลองงาน
• วันหยุดพิเศษในเดือนเกิด
• ตรวจสุขภาพประจำปี
• เงินช่วยเหลือสมรส / เงินช่วยเหลือฌาปนกิจ

การเดินทาง
• BTS : สถานีหมอชิต , ห้าแยกลาดพร้าว
• MRT : สถานีพหลโยธิน
• บริการเรียกรถผ่าน App MuvMi