Key Responsibilities:

Business Management

• Supervise telesales Representative (TSR) to achieve assigned sales targets including APE
• Monitor daily sales activities and support the team to improve productivity and conversion rate implement sales strategies and campaigns assigned by Lead of Telesales Management
• Supervise and oversee the performance of Telesales Representatives (TSRs) to ensure achievement of assigned sales targets, including APE targets.
• Monitor daily sales activities and provide ongoing support to the team to enhance productivity, improve conversion rates, and drive overall sales performance.
• Drive the execution of sales strategies and campaigns in alignment with direction from the Head of Telesales Management.

Customer Management

• Ensure TSR deliver professional telesales service to achieve high customer satisfaction
• Monitor sales quality and ensure compliance with company policies and regulations
• Handle and follow up customer issues or complaints to improve service quality
• Ensure that Telesales Representatives (TSRs) deliver professional sales services via telephone to achieve the highest level of customer satisfaction.
• Oversee sales quality assurance and ensure full compliance with internal policies and applicable regulatory requirements.
• Manage and resolve customer issues and complaints while ensuring continuous improvement in service quality standards.

People Management

• Coach and guide TSR to improve sales skills and overall performance
• Monitor team attendance, productivity, and daily performance
• Support recruitment and onboarding of new team members
• Provide coaching and guidance to develop TSRs’ sales skills and drive continuous performance improvement.
• Monitor team attendance, work productivity, and daily performance results.
• Support recruitment and onboarding initiatives to enable new team members to integrate smoothly and perform efficiently.