āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
Operations Manager
āļāļĩāđāļāļīāļāļāļąāļResponsibilities:
- Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support
- Work closely with the COO, determine values and mission, and plan for short and long-term goals
- Supervise operations team to ensure operational excellence and excellent customer services
- Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
- Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team
- Determine staffing requirements, work assignment,s and schedules for side projects
- Generate operational reports for COO and management as needed
- Develop and maintain operational procedures and guidelines for the team
- Communicate all operating policies and/or issues at team meetings
- Address operational issues and concerns in a timely fashion
- Evaluate current operational strategies and recommend improvements
- Collaborate with cross-functional teams in improving the operational tools and systems
- Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations
About you:
- Customer-centric mindset; focusing on providing a positive customer experience
- Passionate to do whatever it takes to solve complex problems and build scalable processes
- Good command of verbal and written communication skills in Thai and English
- Comfortable working in a fast-paced, ambiguous environment
- Ability to prioritize and manage multiple responsibilities
- Forward-compatible mindset, with the desire to leverage technology to improve operational tools and systems
- Proactive and meticulous; A sense of responsibility and teamwork spirit
- Excellent ability to delegate responsibilities
- Conflict resolution skills
Nice to have
- Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, or Exchanges
- Years of experience in Operation or Customer support position
- Work experience in a high-growth startup or tech company
- General understanding of KYC/AMLO requirements
āļāļąāļāļĐāļ°āļāļĩāđāļāļģāđāļāđāļ
- Leadership Skill
- Good Communication Skills
- Multitasking
- Problem Solving
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- āđāļĄāđāļĢāļ°āļāļļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ
āļĢāļ°āļāļąāļāļāļģāđāļŦāļāđāļāļāļēāļ
- āļĢāļ°āļāļąāļāļāļđāđāļāļĢāļīāļŦāļēāļĢāļĢāļ°āļāļąāļāļŠāļđāļ
āđāļāļīāļāđāļāļ·āļāļ
- 15,000 - 200,000 THB
āļŠāļēāļĒāļāļēāļ
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- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
Bitkub āļāđāļāļāļąāđāļāđāļĄāļ·āđāļāđāļāļ·āļāļāļāļļāļĄāļ āļēāļāļąāļāļāđ āļ.āļĻ. 2561 āđāļĨāļ°āđāļāđāļ Exchange Platform āļĢāļļāđāļāđāļŦāļĄāđāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāļāļ·āđāļāļāļēāļĒāļŠāļīāļāļāļĢāļąāļāļĒāđāļāļīāļāļīāļāļąāļĨ āđāļāļĒāđāļŦāđāļāļĢāļīāļāļēāļĢāđāļŦāļāļ·āļāļĢāļ°āļāļąāļāđāļāđāļāļļāļāļāļĨāļāļąāđāļ§āđāļ āđāļŦāđāļŠāļēāļĄāļēāļĢāļāļāļ·āđāļ āļāļēāļĒāđāļĨāļ°āđāļāđāļāļŠāļīāļāļāļĢāļąāļāļĒāđāļāļīāļāļīāļāļąāļĨ āđāļāđāļāļēāļĄāļāđāļāļāļāļēāļĢ āļāļĢāļīāļĐāļąāļāđāļĢāļēāđāļāđāļāļāļāļ°āđāļāļĩāļĒāļāļāļĒāđāļēāļāļāļđāļāļāđāļāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒāļāđāļ§āļĒāļāļļāļāļāļāļāļ°āđāļāļĩāļĒāļ 450 āļĨāđāļēāļāļāļēāļ āđāļĨāļ°āļĄāļĩāļāļĩāđāļāļąāđāļāļŠāļģāļāļąāļāļāļēāļāļāļĒ ...
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: Bitkub aims to be the no.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams. āļĢāđāļ§āļĄāļāļēāļāļāļąāļāļāļĢāļīāļĐāļąāļāđāļāļĢāļāđāļŦāļĢāļĩāļĒāļāļāļīāļāļīāļāļāļĨāļāļĩāđāļāļģāļĨāļąāļāļĄāļēāđāļĢāļāļŠāļļāļ āđ ... āļāđāļēāļāļāđāļ
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