About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Account Manager, you will draw on customer-facing skills and technical acumen to help customers adopt Google Cloud products. Your experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a part in your day-to-day work driving success at our most critical customers.

In this role, you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning and many more. You will regularly engage with diverse stakeholders, including executives of large enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Guide multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.