Responsibilities

Monitor credit card systems 24x7 to ensure continuous availability across authorization, clearing, settlement, and payment processing.

Watch for and respond to alerts/incidents on the Worldline platform (core card, HSM, payment gateway) and connected interfaces (Visa, ITMX, Mainframe).

Execute and verify daily batch jobs and End-of-Day (EOD) processing, including transaction and settlement file reconciliation.

Perform first- and second-level (L1/L2) troubleshooting; escalate to development teams or vendors as needed.

Log and track incidents/problems through to resolution, including root cause analysis (RCA) follow-up.

Maintain and control production configurations (parameters, interfaces, jobs, access) in line with change management and audit requirements.

Support deployment, release, and change activities during scheduled maintenance windows.

Prepare shift handover notes and daily operations reports.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

3+ years of experience in production support or IT operations (new graduates welcome to apply for junior-level positions).

Willingness and ability to work on a rotating shift basis, including nights and holidays.

Working knowledge of SQL, Linux/Unix commands, and the ability to read logs, batch jobs, and shell scripts.

Understanding of payment or card transaction flows is an advantage.

Familiarity with monitoring tools and incident management processes.

Preferred or advantage:

Experience with credit card, core banking, or switching systems (Visa, ITMX, VisaNet/BASE II).

Knowledge of HSM, PIN/key management, and ISO 8583 messaging standards.

Experience with mainframe environments, SFTP/file transfer processes, and API integration.

Skills:

Detail-oriented, with the ability to stay calm and effective under pressure.

Strong communication and coordination skills across technical and business teams (English proficiency required).

High sense of ownership and reliability, including willingness to be on-call.

Strong analytical and problem-solving skills.

Strong organizational and communication skills.

Good command of written and spoken English