ABOUT THE ROLE

We are looking for a motivated and technically skilled IT Support Engineer to join our team. In this role, you will be the frontline of our IT operations — ensuring systems run smoothly, resolving technical incidents, and delivering exceptional support to end-users across the organization. This position operates on a shift-based schedule to provide continuous IT coverage across business hours and beyond.

SHIFT WORKING ARRANGEMENT

This role operates on a rotating shift basis for every 2 weeks to ensure IT support coverage is available at all times. Candidates must be flexible and willing to work across assigned shifts, including:

• Morning Shift: 06:00 AM – 03:00 PM

• Afternoon Shift: 03:00 PM – 11:00 PM

Shift schedules are assigned on a rotational basis and may include weekends and public holidays. Shift allowances and benefits apply in accordance with company policy.

WHAT YOU'LL DO

• Provide technical support for workstations, servers, network infrastructure, VoIP/voice systems, and mobile devices.
• Handle service requests including workstation setup, hardware upgrades, data backups, system monitoring, and break-fix activities.
• Support and troubleshoot Active Directory, network connectivity, VoIP/phone systems, and perform preventive maintenance tasks.
• Coordinate hardware repairs and manage vendor engagements to ensure timely resolution of issues.
• Escalate unresolved incidents appropriately and collaborate with internal IT teams and third-party service providers.
• Ensure endpoint security compliance, including patch management and configuration standards.
• Participate in process improvement initiatives and, when required, serve as a dedicated on-site support engineer for specific accounts or projects.

QUALIFICATIONS

Education

• Bachelor's degree in Electronics & Communications Engineering (ECE), Computer Engineering, Electrical Engineering, Computer Science, Information Technology, or a related field.

Experience & Technical Skills

• Experience in IT support or a related technical role; fresh graduates with strong foundational skills are welcome to apply.
• Proficiency in troubleshooting workstations, servers, networking equipment, and voice/VoIP systems.
• Hands-on experience with PC hardware, peripheral devices, and operating system configurations.
• Good English communication skills — both written and verbal.

Knowledge & Standards

• Familiarity with IT Service Management (ITSM) principles and frameworks.
• Understanding of international IT standards including ISO 20000 (IT Service Management), ISO 27001 (Information Security), and ISO 22301 (Business Continuity).

Certifications (Advantage)

The following certifications are not required but will be considered a strong advantage:

• CompTIA A+
• ITIL Foundation
• MCSA / MCSE / MCDST (Microsoft Certified Solutions Associate/Expert/Desktop Support Technician)