Job Purpose

The Data Analyst will support the Collections team by delivering actionable insights, monitoring portfolio performance, and optimizing collection strategies through data-driven analysis. This role plays a critical part in improving recovery rates, reducing delinquency, and enhancing operational efficiency.

Key Responsibilities

• Analyze collections portfolio performance (e.g., delinquency rates, roll rates, recovery rates) and provide actionable insights
• Develop and maintain dashboards and reports to track collections KPIs and agent performance
• Identify trends, risk segments, and behavioral patterns to improve collections strategies
• Support strategy design such as segmentation, prioritization, and treatment optimization
• Collaborate with Collections teams to translate business needs into analytical solutions
• Perform ad-hoc analysis to support decision-making and ongoing initiatives
• Ensure data accuracy, integrity, and consistency across reporting systems
• Automate reporting processes to improve efficiency and reduce manual work

Qualifications

• Bachelor’s degree in Data Analytics, Statistics, Mathematics, or a related field
• 2–4 years of experience in data analysis (experience in collections, banking, or financial services is a plus)
• Strong proficiency in SQL and Excel; experience with Python, R, or BI tools (e.g., Power BI, Tableau) is preferred
• Good understanding of collections business is an advantage
• Strong analytical thinking and problem-solving skills
• Ability to communicate insights clearly to non-technical stakeholders
• Detail-oriented with a high level of accuracy