The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice.

They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Corporate Group Insurance – premium borne by company
• Provident Fund Scheme – employer & employee contributions
• Annual health checkup – cost borne by company (once a year; conditions apply)
• Flexible Work Arrangements – various ways to work, to fit employees' needs
• EAP – free and confidential counseling, online work-life resources
• Employee networks – Diversity, volunteering, - various activities to participate
• Primary caregiver & non primary caregiver leave – more than statutory requirement

Your key responsibilities:

• Provide data recording and workflow systems which enable efficient and effective management of the NCA/PR/EDR/KYC process/and Regulatory requirements.
• Assist the Business in gathering, processing and reviewing the appropriate client information/ documentation for New Client Adoption, Regular Review and Event Driven Review purposes
• Assist the Business in escalating new or existing clients to AML/Compliance or their delegated function, where appropriate.
• Provide the Business with guidance (e.g., when the relationship is being extended to a new location, conditional approvals, expiration of the validity of the client adoption, restrictions in place, etc.)
• Ensure that KYC profile is completed per policy, KOP requirement and local regulation
• Notify AML/Compliance and Management if become aware of a breach
• Determine whether existing clients of DB have been adopted according to the Global KYC Due Diligence & location requirements or whether further documentation or information is required
• Monitor documentary conditional approvals where information or documentation is to be provided after sign-off and follow up with the Business to obtain the required documentation within the specified period detailed in the conditional approval.
• Manage the team to complete the Onboarding, Regular Review of clients, Remediation, and all tasks per pipeline
• Prepare and provide related MIS to stakeholders
• Ensure team members follow the KOP, policies, regulatory requirement and escalate to Manager for any gap identified
• Oversight on team performance and productivity to ensure no breach of SLA and KPI
• Support the Transformation project and Change Management

• Support the Regional/Global team as the franchise to complete the desired outcome
  

Your skills and experience:

Education/ Qualifications:

• Graduates with good academic records
• Good command of English i.e. Reading, Writing, Speaking, Listening
• Overall experience of at least 2 years in the Banking/Finance industry
• KYC background with a minimum of 2 years experience working in Client Onboarding and Periodic review
• Ability to meet deadlines while working with minimal management supervision and multi-tasking with strong organizational skills.
• Strong communication skills via various media, e-mail, phone, face to face and conference calls
• Background in People & Team Management
• Experience of working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.
• Analytical/problem solving skills and ability to work under pressure

How we'll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity