āļāļēāđāļāļĨ (āļāļĢāļ°āđāļāļĻāđāļāļĒ)
āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
General Manager, Fashion, Watches and Fine Jewelry
āļāļĩāđāļāļēāđāļāļĨ (āļāļĢāļ°āđāļāļĻāđāļāļĒ)To lead the Fashion and W&FJ division with passion and professionalism in order to further engage employees and clients of today and tomorrow.
Impact You Can Create in The Role:
Uphold the image of the brand
- Instill an uncompromising culture in which image comes first
- Acts as role model / brand ambassador in terms of communication, behavior and grooming, whether with internal or external customers, thereby inspiring the teams to do the same.
- Partner proactively and closely with the Visual Merchandising, Style, Retail and Product teams to ensure that window and in-boutique displays consistently reflect the essence of the seasonal collection and that boutique environment is in optimum condition in accordance with the Chanel image.
- Nurture harmonious relationships with landlords, PR, Media and local public authority.
Lead and develop team
- Foster a culture of excellence in the team and ensures that team members are engaged, motivated and performing their duties in accordance with Chanel vision and mission.
- Dedicate time to people development, with focus on Retail Management.
- Develop team members through identification of strengths and areas of improvement and through individual development plans.
- Work closely with HR on all talent topics, including retention and succession planning.
Build and update divisional strategy
- Put together priorities (goals and ways to achieve them) for the year and the forthcoming 3 to 5 years in all key domains, and in line with global and regional strategies.
- Develop that strategy collectively, communicate the strategy clearly to all parties concerned and address related queries.
Build a client-centric team
- Drive a client-centric culture to champion long term customer engagement.
- Ensure that the Retail Team pays adequate attention to all levels of clients, and engage them to the brand for the long term.
- Work proactively with the Marketing Team to analyze customer trends, visits, purchases and other behaviors.
- Set high standards in all aspects of customer service. Proactively partners with Training team to address short- comings in customer service identified through client surveys or other feedback.
- Consider all client feedback and sees that all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.
Properly manage Merchandise & Inventory
- Work closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise.
- Oversee the buying process including the OTB and provides guidance to the Product team to ensure a good balance between image and commercial needs.
- Encourage active participation from the retail teams during pre and post buy meetings, and mandates providing regular qualitative feedback on products to the Product Team
Manage KPIs
- Work with Retail Management to fulfill Service KPIs, devises strategies to bridge the service gaps, if any.
- With Retail and Marketing teams, drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions.
- Recommend and enhance commission /incentive schemes to achieve short-term and long- term Service and Sales targets.
Operations Management (with Retail Management)
- Ensure each boutique maximizes staff strength according to traffic demands and trading patterns.
- Ensure all operational procedures are followed. Partners with Finance Department to regularly review internal controls with regards to protection of company assets, and prevent losses.
Fosters Close Partnerships
- Form close partnerships within the division (all direct reports and beyond) and with other divisions (Communications, HR, Finance, DC, IT and F&BP) to best execute and achieve business objectives.
Develops Watch & Fine Jewelry (with W&FJ Manager)
- Integrate W&FJ within the division while respecting the specificities (Retail / Marketing / VM / Training) of the W&FJ product category.
- Increase WFJ sales and clients penetration in Fashion through clienteling and retail efforts driving Fashion client conversion.
- Ensure constant focus on the WFJ category in Thailand through leadership messages and support of the category in synergy with Fashion.
You Are Energised By
You are energised by the opportunity to drive and shape the future of our Fashion business in one of Asia (or) SEAAâs most sophisticated luxury markets.
- Leadership and Impact: Further strengthen and develop retail infrastructure, operation and people.
- Visionary and Strategic: Innovate and exhibit traits of entrepreneurship, with the willingness to experiment and try new things
- People leadership: As a trusted leader of a large organization, you will be energized by setting directions among all functions and executing them with excellence and precision. Your ability to connect different âmÃĐtiersâ, think analytically, be agile and drive collaboration will be pivotal in leading the fashion business. You will also be leading beyond Fashion as a member of the executive leadership committee, providing thought leadership and inspiring the broader organization. You will embrace opportunities to inspire, mentor and coach others within Fashion and beyond.
- Talent Development: Be a leader and coach, leading the retail operations with exceptional people skills and be a well-rounded team builder who is capable of managing a business through leveraging teams.
What You Will Bring
- At least 10 to 15 years of retail management experience managing the operations of an international luxury brand.
- Exposure to buying and merchandising will be preferred, as would a brand centric approach.
- Experience and proven track record of leading a group of luxury brand retail stores in Thailand. Experience in luxury fashion sector will be an advantage.
- Future-oriented strategic vision and acumen, with the ability to communicate the companyâs vision and to obtain buy in from staff.
- Solid business and general management experience
- Strong brand development and creative marketing skills
- Results and bottom line oriented, with strong resource allocation skills
- Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude
- A progressive management style and develops people effectively
- Openness to change, collaborate and a team player
- Agility and adaptability to lead the Fashion team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment
- Well-developed interpersonal skills in order to be able to work in people driven business
- Fluency in English
What Chanel can offer you
The opportunity to lead Chanel Fashion business in one of its most prominent markets, with a rich legacy in setting luxury retail standards, strong brand equity, and an inclusive platform for growth. You will be part of a collaborative culture, with the resources and support to drive your prospective. Chanel offers a unique opportunity where leaders are empowered to make an impact, and where we strive to be at our best.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
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āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and m ...
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