Food & Beverage Services Manager - Raya Heritage Hotel

Scope of Position

• Operations & Quality: Oversee daily F&B operations (front and back of house) to ensure seamless service and maintain luxury hospitality standards, including Leading Quality Assurance (LQA).

• Leadership & Team Development: Serve as an inspiring role model who leads by example. Actively coach, empower, and develop the F&B team through continuous training, alongside managing manpower and recruitment.

• Financial & Strategy: Collaborate with the GM on annual business plans and budgets, monitor performance, and manage inventory and procurement with high transparency.

• Guest Experience: Proactively engage with guests, handle feedback professionally, build strong client relationships, and act as Manager on Duty (MOD) as required.

• Creative & Events: Partner with Sales & Marketing to conceptualize and execute innovative menus, banquets, and seasonal events to drive revenue.

• Hygiene & Safety: Enforce strict standards for cleanliness, food safety, and organizational order across all F&B areas.

• Sustainability & Local Sourcing: Champion eco-friendly practices, minimize waste, and actively collaborate with local suppliers to showcase regional ingredients.

Qualifications

• Experience: Proven F&B management experience in a luxury or boutique hotel environment, backed by a Bachelor's degree in Hospitality, Business, or related fields.

• Core Skills: Strong financial acumen (budgeting, cost control), excellent leadership and coaching abilities, and effective conflict-resolution skills.

• Standards: Deep understanding of luxury guest expectations; knowledge of Leading Quality Assurance (LQA) standards is highly preferred.

• Innovation & Values: A creative thinker with a demonstrated passion for sustainability, eco-friendly practices, and community engagement.

• Technical & Language: Good command of English and proficiency in hotel POS systems and Microsoft Office.

• Adaptability: Ability to thrive under pressure in a fast-paced environment while maintaining operational excellence.