What You Can Expect:

At Rhenus, we connect people, technologies and opportunities around the globe. As our Global HR IT Service Desk Manager (Workday), you will ensure a seamless support experience for employees, managers and HR teams while driving service excellence across our global HR technology landscape.

• Lead the global HR IT Service Desk for Workday

• Ensure high-quality support services and achievement of service level targets.

• Manage incidents, requests, problem management and knowledge management processes.

• Support the Workday Product Owner Team with automation of business processes.

• Monitor support performance through KPIs and user satisfaction metrics.

• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.

• Drive continuous improvement, automation and self-service capabilities.

• Support Workday releases, enhancements and adoption initiatives globally.

What You Bring:

• Experience in HR Systems, HR Technology or IT Service Management.

• Strong Workday support and service delivery experience.

• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.

• Experience managing support teams and/or external service providers.

• Strong stakeholder management, communication and problem-solving skills.

• Customer-focused mindset with a passion for improving the employee experience.

• Fluent in written and spoken German and English.