Customer Service Representative - Burmese Speaker (Financial Services)Location: Singha Complex, Bangkok, Thailand (On-site)

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (5 working days per week)

Support Channel: Voice Consumer Support

Salary Package: THB 20,000 - THB 25,000 (Total Package)

Job SummaryWe are seeking a dedicated and customer-focused Customer Service Representative - Burmese Speaker to join our team in Bangkok. In this role, you will provide high-quality voice support to customers in the financial services industry, ensuring every interaction is handled professionally, accurately, and efficiently.

This is an excellent opportunity for individuals who are passionate about customer service and are looking to build a rewarding career in an international and dynamic working environment.

Key Responsibilities

• Handle inbound customer inquiries via phone in a professional and courteous manner.
• Provide accurate information regarding products, services, and account-related inquiries.
• Resolve customer issues efficiently while adhering to company policies and service standards.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet established quality, productivity, and customer satisfaction targets.
• Ensure the confidentiality and security of customer information at all times.Requirements
• Native proficiency in Burmese (spoken, written, and reading).
• English proficiency at CEFR B2 level in reading, listening, and writing.
• Bachelor's degree in any discipline is mandatory.
• Minimum of two (2) years of full-time working experience in any industry.
• Previous experience in a contact center or customer service environment is preferred.
• Experience supporting customers within the financial services industry is an added advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in using computer applications and able to navigate multiple systems simultaneously.
• Willing to work on-site at Singha Complex, Bangkok.What We Offer
• Competitive salary package of THB 20,000 - THB 25,000.
• Fixed working schedule from Monday to Friday, 9:00 AM - 6:00 PM.
• Modern workplace located at Singha Complex, Bangkok.
• Comprehensive training and continuous learning opportunities.
• Career development within a multinational organization.
• A collaborative and inclusive work environment.If you are passionate about delivering exceptional customer service and meet the above qualifications, we encourage you to apply. We look forward to welcoming individuals who are committed to creating outstanding customer experiences.