About Sontana

Sontana.co is a monthly apartment rental platform dedicated to transforming the rental experience. We specialize in offering fully-equipped serviced apartments, designed to provide comfort and style, while helping our property partners maximize their income and minimize hassle.

Key Responsibilities

• Communicate with guests in English and Thai before, during, and after their stay

• Handle guest inquiries, requests, and issues via chat and internal systems

• Coordinate with housekeeping, maintenance, and operations teams

• Support check-in and check-out processes for monthly-stay guests

• Track and update guest requests and resolutions in internal systems

• Ensure timely, clear, and professional guest communication

• Escalate complex cases to Guest Service Manager when needed

• Contribute to high guest satisfaction and positive reviews

Qualifications

• 1-3 years experience in guest service / hospitality / customer support

• Strong English communication skills (spoken & written)

• Service-oriented, calm under pressure, and detail-oriented

• Able to multitask and prioritize effectively

• Comfortable working in fast-paced, operations-driven environment

• Willing to work with systems, SOPs, and structured processes

This is an opportunity to take ownership of a critical function in a fast-scaling company. If you enjoy solving operational challenges, leading teams, and leveraging technology to improve service quality, we encourage you to apply.

Join us and help shape the future of serviced living in Bangkok.