As the Senior Analyst, Strategic Operations your primary responsibilities will include:

• Partner with Product, Strategic Operations and Operations stakeholders to prepare for recurring deep dives on Business Performance (e.g. Product QBRs, Market & Business reviews, etc.)
• Focus on automation and streamlining efforts required in data collection to spend more time on deep insights & storytelling
• Run ad-hoc deep dives and analyses to answer questions on business performance and support ongoing projects
• Analyse business drivers across multiple platforms and levers to identify opportunities, issues and solutions that will deliver the most value for SiteMinder: e.g. user behaviour and friction points in product, root causes of customer churn in certain geographies, adoption for new product features and impact on user lifetime value
• Help senior-level business stakeholders make informed decisions about which initiatives to tackle through initiative sizing and data insights (e.g. for product roadmaps)

To be successful in this role:

• You have 3-5 years of work experience and a background in business analysis, strategy consulting, finance, or technology startupsYou enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results
• You enjoy mentoring junior colleagues, and contributing to the team's collective knowledge by sharing best practises and past learnings
• You have excellent communication skills and the ability to translate complicated technical analysis into compelling narratives that can be used to influence senior leaders
• You have experience extracting, manipulating and interpreting data using SQL (SSMS, Amazon Athena/Redshift, etc.)
• You have experience with Excel and/or Google sheets and are confident analysing data + building models in excel using excel functions (lookups, pivots, formatting, manipulation and transformation, visualisation)
• You have experience navigating Salesforce and Tableau or a willingness to learn
• Bonus: You have experience with advanced analytical tools like R, Python
• Bonus: You have experience with data transformation tools like DBT