Support communication and engagement with ShopeeFood merchants across multiple channels. This role will be responsible for creating merchant-facing content, managing merchant communities and social media channels, supporting campaign and operational communications, and gathering merchant feedback to generate actionable insights for relevant teams.

• Plan and create merchant communication and content across social media, community, in-app, Push Notification, email, and Help Center

• Develop engaging content in various formats, including artwork, infographic, short-form video, and educational content

• Manage social media and merchant community, including content planning, engagement, and performance monitoring

• Monitor Merchant Voice and turn merchant feedback and pain points into actionable insights

• Support campaign and business communication, coordinate with cross-functional teams, and report key communication performance

• Bachelor's degree in Communication, Marketing, Business, Digital Media, or related fields

• 1-2 years of experience in Marketing, Content creator or related field (Fresh Graduate is welcome.)

• Strong Thai writing and communication skills with the ability to simplify complex information

• Good command of English for internal communication and working with regional or cross-functional teams

• Experience in creating short-form video content for TikTok, Facebook, Instagram, or other social platforms; basic video editing skills are preferred

• Familiar with basic design/content creation tools such as Canva, CapCut, Adobe Creative Suite, or equivalent tools; ability to create simple artwork independently is a plus

• Comfortable working with data and using performance metrics to improve content and communication

• Strong coordination and stakeholder management skills

• Detail-oriented and able to manage multiple projects and deadlines simultaneously

• Able to work in a fast-paced environment and respond quickly to changing business priorities