As an Account Management, you will be responsible for building and maintaining strong relationships with third-party logistics providers (3PLs) and vendors. This role involves managing contracts, monitoring vendor performance, ensuring adherence to service level agreements (SLAs), and identifying opportunities for continuous improvement. You will play a key role in managing vendor-related risks, driving performance improvements, and supporting the execution of strategic initiatives to optimize the logistics operation.

Serve as the main contact for vendors to handle daily operations and issue resolution.

Ensure vendors understand and adhere to agreed service levels (SLA) and performance expectations.

Track key vendor KPIs (e.g., on-time delivery, success rate) and escalate concerns.

Support issue resolution and drive small-scale improvement initiatives.

Assist in reviewing vendor contracts and ensuring compliance with agreed terms.

Support cost control efforts by identifying small efficiency opportunities.

Work with internal teams (e.g., operations, customer service) to ensure vendor alignment.

Share key insights with leadership to support vendor-related decisions.