FBS Account Management Specialist is a key support role dedicated to the day-to-day operational success and satisfaction of our sellers. This position involves managing critical operational tasks, including inventory quality control, SKU compliance monitoring, and performance reporting. The ideal candidate is a detail-oriented and proactive individual who will assist in maintaining seamless seller operations and contribute to a high level of seller and buyer satisfaction on our platform.

• SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.

• Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.

• Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.

• Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.

• Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.

• Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.

• Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.

• Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.

• Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.

• Solid knowledge and understanding of purchasing processes, policy, and systems

• Great communication, negotiation and interpersonal skills

• Strong problem-solver and detail-oriented

• Proficiency in Microsoft Office suite.

• Proficient in both English and Thai

• Ability to analyze data and make data-driven decisions.

• Ability to multitask and prioritize tasks effectively.

• Knowledge of warehouse management systems is a plus.

• Available on standby to handle cases if needed