Application Operation Lead

(Reporting to Head of IT Operations)

Core Purpose:

The Application Operations Lead is responsible for managing the deployment, monitoring, and operational support of production applications. This role leads the Application Operations team, ensuring application stability, availability, and compliance with security standards, while coordinating closely with Infrastructure, Cloud, and Service Delivery teams.

Key Responsibilities:

• Lead and manage the Application Operations team, including Application Ops Engineers.
• Oversee application deployment, release management, and configuration changes in production environments.
• Monitor application performance, availability, and incident trends; implement proactive measures to prevent downtime.
• Coordinate incident response and root cause analysis for application-related issues.
• Ensure compliance with regulatory and security standards (BOT, ISO 27001).
• Develop and enforce standard operating procedures, runbooks, and operational best practices.
• Collaborate with Infrastructure, Cloud, and Service Delivery teams for cross-functional issue resolution.
• Manage application account access and authorization processes for production systems.
• Drive automation initiatives to improve deployment speed, consistency, and reliability.
• Provide mentorship and technical guidance to junior Application Ops Engineers.

Essential Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s preferred.
• Minimum 7 years of experience in application operations, system administration, or DevOps, with at least 2–3 years in a leadership role.
• Strong experience with application deployment, monitoring, and incident management tools.
• Familiarity with middleware, caching, messaging systems, and application architecture.
• Knowledge of IT security standards, regulatory compliance, and operational best practices.
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash,
• Python).
• Excellent leadership, communication, and problem-solving skills.
• Experience with ITSM tools (e.g., Jira Service Management, ServiceNow) and change management processes.