ทักษะ:

Salesforce, SAP, Oracle, Vietnamese

ประเภทงาน:

งานประจำ

• Based in Bangkok, Vietnamese Language Skills mandatory.
• Visa & Relocation Support possible for the right candidate.
• The Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and helping them maximize the value of their Salesforce investment, specifically concerning their Salesforce Sales Cloud, Service Clo ...
• This role will be responsible for some of our most strategic & complex customers in Vietnam, as we continue to grow our business in this market.
• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities..
• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases..
• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices. Translate business needs into technical solutions within the Salesforce ecosystem..
• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success..
• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers..
• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage..
• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals..
• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions..
• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud, including configuration, implementation, or technical management..
• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM, is beneficial..
• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.
• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.
• Knowledge of software development processes and design methodologies as they apply to CRM implementations.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in Vietnamese language is required.
• Salesforce Certified Administrator.
• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs).
• Salesforce Certified Platform App Builder.
• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.
• Experience working with Enterprise-level customers..
• In summary, this CSM role at Salesforce requires a technically knowledgeable individual with strong communication and relationship-building skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Serve as the Trusted Advisor to the aligned TIP Sales leaders on all pipeline related topics, including both pipe generation and pipe progression, across all horsemen.
• Define & own the operational cadence linked to programmatic & scalable pipegen and pipe progression activities to ensure flawless execution against quarterly priorities, including pipe councils, pipe generation days, pipe progression days, etc.
• Develop specialised sales plays based on business priorities across various industries, segments, and geographies.
• Align and collaborate with other Sales Programs teams locally and globally, as well as cross functionally with Enablement and Marketing, to deliver pipeline health improvements at scale.
• Act as a forcing function looking to always improve and scale best practices in programs execution.
• Own strategic projects to drive long-term transformation & evolution regarding becoming more programmatic with pipegen and pipe progression across the team.
• Prior experience in sales programs / demand generation roles within a high growth SaaS company.
• Track record of building strong relationships with and presenting to senior stakeholders in commercial functions, pipeline emphasis preferred.
• Strong communication skills. Ability to translate analysis into easily digestible messages and make succinct recommendations.
• Demonstrable program management experience in a sales environment; fully knowledgeable of all steps of the sales cycle from lead generation to closing.
• Strong ability to drive best practice in execution acting as an excellent team player, collaborating with a set of diverse functions and groups.
• Strong time management and organisational skills.
• Ability to work independently with a high degree of accountability.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ประเภทงาน:

งานประจำ

• Job Category.
• SalesJob Details.
• About Salesforce.
• We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place.
• Director, Solution Engineering Thailand, Indonesia and Pakistan Markets (Thailand based ).
• The ASEAN Solution Engineering organisation is building out a solid and diverse team in the region. We are seeking a Director for our ASEAN SE team, based in Thailand. In this capacity, the Director will manage a team of Individual Contributor Solution Engineers who support the Thailand and Vietnam markets.
• Solution Engineering is the equivalent of sales consulting/pre-sales, who secure the functional and technical selection of Salesforce solution portfolio and assist with the Discovery, Solutioning, Demonstration and Value phases of the sales cycle. The Director will be part of the ASEAN Solution Engineering Leadership Team and work closely with the Sales managers and their teams to drive strategic account planning into the country, create relationships at CXO level and help executing and accelerating the strategy to get us to our vision.
• You will be overall responsible for the development of a diverse and high performing team of Solution Engineers, leading the solution design throughout the sales cycle and delivering thought leadership to customers to transform their customer s experience - as well as helping the team identify effective strategies to position Salesforce against the competition.
• Lead and grow the Solution Engineering team ensuring we continue to hire and retain top talent in the market, providing career growth opportunities and effective succession planning.
• Partner with Sales leadership to support and drive Salesforce s transformation value proposition to the most strategic accounts Focus on innovation - ensure the team is constantly improving their approach to solution selling.
• Prioritize the delivery of an excellent customer experience to customers and prospects aligning to business requirements and goals Embody Salesforce values and provide exemplary leadership Develop and orchestrate an internal and external ecosystem of partners able to co-deliver with you along the Sales cycle.
• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
• Prioritize and qualify where to invest the pre sales resources to get maximum impact of every investment Ability to coach the team in developing value led demos and presentations that help customers understand the value of the Salesforce platform and the advantages over competitors Forward Thinker with a passion for Technology and Innovation in Cloud Computing and the benefit this brings.
• Solid understanding of industry trends and market opportunities to develop new products and solutions
• Skills and Requirements.
• Prior experience as a Solution Engineering Manager ( 2 or more years of experience in managing teams) or Team Lead experience is preferred Knowledge of the Salesforce platform or CRM applications would be advantageous.
• Deep knowledge of the Thailand, Indonesia and Pakistan markets including existing relationships with large enterprises Sales orientated, broad-based pre-sales, or consulting experience in solution selling in ASEAN markets A consistent track record of building relationships at C-level and using these to successfully negotiate and se ll.
• Demonstrated success in mentoring and inspiring a team ensuring a will to win and a focus on innovation Excellent communication, presentation and negotiation skills and the ability to infuse these skills to team members.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Deep understanding of business processes and their implementation into enterprise applications Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team.
• Passion for technology and innovation, and a proven forward thinker Hands on experience working with a variety of technology stacks and preferably has working experience in SaaS platforms.
• Fluency in Thai and English language is essential.
• Comfortable working with remote teams and autonomous environment.
• Willingness to travel to Vietnam around twice a month Keeping abreast of market trends and product & competitor landscapes.
• LI-MB.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.