ทักษะ:

Oracle, SAP, ERP, English

ประเภทงาน:

งานประจำ

• Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams.
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
• Development of a technical sales strategy.
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer s business (tailored demonstrations).
• Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition.
• Working well in a matrix organization, including AE field sales, SE service executives and implementation partners.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.).
• The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.
• Deep functional understanding of call centre/contact centre operations and processes.
• Curiosity and energy - ability to understand the customer s true pain points and apply our.
• Ability to work as part of a team to tackle technical problems in multifaceted environments.
• Ability to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution.
• Ability to travel (up to 50% depending on location and assigned teams).
• Knowledge of related applications, relational database and web technology.
• Application configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions).
• English and Thai language business fluency.
• Skills Desired.
• Previous experience as a Sales Engineer/Architect for a CRM company or similar technology.
• Understanding of the Service Cloud product suite and platform would be advantageous.
• Basic programming experience in HTML and other web based technologies is an advantage.
• Workflow / BPM / integration experience.
• Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow.
• Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE).
• Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA).
• Back-office / ERP system understanding - order management, accounts receivable /payables, collections, contracts (service), installed base.
• Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL.
• Experience with relational databases including Oracle and/or Microsoft SQL Server.
• AI and Generative AI experience.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Legal

ประเภทงาน:

งานประจำ

• Drive ACV within the Thailand market by creating, navigating, and closing opportunities, and making our customers successful with Slack.
• Provide recommendations based on a customer s business needs and usage patterns.
• Lead multiple customers simultaneously at various stages of the Slack buying cycle.
• Drive revenue through proactive outreach to new and existing customers.
• Balance inbound customer communication and prioritize/raise issues appropriately including billing, legal, security, and technical inquiries.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas.
• Business acumen
• Consultative selling
• Prospecting skills
• Compelling communicator
• Urgency
• Competitive spirit
• Collaborative, win-as-a-team attitude
• Resourceful
• Coachable
• Drive for results
• Trusted advisor
• Slack is a layer of the business technology stack that brings together people, data, and applications - a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has offices around the world. For more information on how Slack makes teams better connected, visit slack.com. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack. *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ประเภทงาน:

งานประจำ

• Job Category.
• SalesJob Details.
• About Salesforce.
• We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place.
• We are seeking a highly skilled and experienced Strategic Solution Engineer to join our
• team in Thailand, focusing on the Financial Services industry. The Strategic Solution
• Engineer is responsible for presenting Salesforce's product offerings and architecture
• in the best light to prospects and customers, instilling confidence in our technology,
• and addressing all technical objections in the sales cycle. This role goes beyond
• traditional solution engineering to focus on industry-specific strategy, thought
• leadership, and go-to-market execution. The Strategic SE must have a strong desire
• to leverage their technical, sales, and industry expertise to drive pipeline, engage key
• stakeholders, and influence industry-wide digital transformation.
• Key Responsibilities: Serve as a thought leader with a strong point of view, both internally and
• externally, within the Financial Services domain in Thailand. Establish strong technical credibility and professional rapport with customers,
• partners, and internal collaborators. Contribute to pipeline creation, working closely with account teams to identify
• and develop new opportunities. Lead local industry technical go-to-market (GTM) strategies and craft
• Salesforce's industry point of view (POV). Develop and deliver compelling demonstrations, business value assessments, and
• go-to-market assets that resonate with Financial Services customers. Engage in market awareness activities, including speaker engagements, industry
• forums, and thought leadership content. Act as the voice of Thailand Financial Services customers to the Product and
• Global CoE teams, providing feedback to advise roadmap decisions. Collaborate across Salesforce's global teams to ensure consistency in messaging,
• approach, and execution. Work with partners in the local market to align on industry messaging, competitive
• positioning, and ecosystem engagement. Provide competitive insights to help advise go-to-market positioning and
• customer strategies. Drive multiplier impact on strategic accounts, ensuring scalable success across the Financial Services industry. Educate internal teams on industry trends, challenges, and best practices to
• improve collective expertise. Focus on strategic opportunities, accounts, and industry motions, delivering
• industry-specific innovation. Participate in all appropriate training and certifications to maintain deep product
• and industry expertise. Meet and exceed quarterly and annual objectives as assigned by management.
• Updated Qualifications: 7-10 years of experience as a solution/sales engineer for a CRM company or
• similar technology, or 7-10 years of relevant experience within the Financial
• Services industry. Experience with data technologies relevant to the financial industry (e.g., data
• warehousing solutions, big data platforms) and a strong understanding of
• cross-cloud technologies. Knowledge of related applications, relational database, web technology, and
• cybersecurity. Crucial to demonstrate a deep understanding of key Financial Services industry
• processes in Thailand, including: Customer Relationship Management (CRM) in banking and insurance Loan origination and servicing Claims processing Risk management and compliance (e.g., KYC, AML) Digital banking and payment systems Wealth management Demonstrated ability to identify and articulate appropriate AI use cases within
• Financial Services, such as: Fraud detection Personalized financial advice Chatbots for customer service Algorithmic trading Risk assessment
• Preferred Qualifications: Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent
• work experience. Experience with Design Thinking, Consulting methodologies, and Enterprise
• Architecture.Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Business Development, Tableau

ประเภทงาน:

งานประจำ

• Create and implement effective territory and account plans for the specified region/customer base to deliver sales objectives considering: overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition.
• Meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities within the assigned territory.
• Lead/leverage a matrix account team of Sales Consultants, Business Development Repre ...
• Build and manage strategic partner alliances and relationships as part of the fully integrated account and territory plan.
• Manage and track customer and transactional information in a CRM system.
• Provide regular and accurate reporting of pipeline and forecast through the CRM system.
• Cultivate and expand the company s relationship with customer accounts of various sizes and industries.
• Drive customer success by developing and maintaining a deep understanding of customers business and industry challenges, market competition, competitive issues, and products.
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Participate in team-building and company-growth activities including strategic planning, sales training, customer marketing efforts, and customer care.
• Travel to customer locations in support of sales efforts.
• We're considering applicants with skills and experience closely aligned to the following:Experienced. Strong field-based enterprise software sales experience. Complex sales / solution sales and extensive large figure deal experience.
• Value. You understand the value and you champion diversity & Inclusion, both in Sales Teams and the broader workplace.
• Performer. Consistent over achievement of sales goals in a large geographic territory.
• Missionary. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Tableau s mission.
• Domain. Experience with analytics, data, databases or business intelligence preferred.
• Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Excellent Communication. You know what to say and more importantly, how to say it.
• You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
• If this sounds like you, and you're considering an exciting new opportunity.Please Apply! Tableau is a wholly-owned subsidiary of salesforce.com, inc
• Posting Statement.
• At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
• Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
• LI-MBAccommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Salesforce, Project Management, English

ประเภทงาน:

งานประจำ

• Prioritize, lead, develop, deliver, and maintain repeatable sales & technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams that drive certification growth, sales & implementation readiness, and customer success supporting industry/product growth with a C360 lens.
• Drive GTM readiness to maximize Lead Generation and ACV Pipe (Annual Contract Value) impact.
• Equip partners to grow the depth of expertise by understanding specific use cases; b ...
• Own and deliver sales & technical enablement roadmap to partner teams based on pre-determined, high-impact areas of focus across each priority market.
• Create Salesforce Sales experts, Evangelists, and Prospectors, through our key Sales programs.
• Work cross-functionally with stakeholders and business partners including but not limited to Partner Business Managers, Partner Success, Product Management, CSG, SEs and other teams.
• Leverage dashboards and other tracking tools that communicate to leadership the effectiveness of identified programs & investments via key outcomes of the enablement activities in line with the established A&C KPIs..
• Consistent track record in leading, building, and implementing enablement strategy and delivering sales/technical hands-on enablement.
• Demonstrated analytical, organizational, and project management skills using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness.
• Be a confident speaker/presenter to bring energy and excitement to the sessions conducted (in-person/virtual).
• Have a growth mindset with a curiosity to learn our customer and industry value propositions & stories.
• Leads with our core values and evokes equality amongst the team and with our partners.
• Comfortable with executive stakeholder conversations.
• Exhibit a collaborative style, be open to ideas from others, and uses constructive dialogue to address problems.
• Demonstrates ability to solve for positive outcomes for the company, clients, and Partners in complex, new, or unfamiliar situations.
• Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen.
• Be familiar with our Salesforce s products and solutions.
• Fluent Thai + English language skills is a must.
• Preferred Requirements.
• Salesforce Administrator Certification.
• Product certification/experience or Industry Cloud experience, specifically in Financial Services.
• Deep technical Salesforce product knowledge to function as leader/advisor and deliver training to strategic global and regional partner.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Sales, Negotiation, Legal, English

ประเภทงาน:

งานประจำ

• Achieve and exceed revenue targets for Signature Success plans.
• Build strong relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.
• Cultivate and manage a pipeline of sales opportunities, accurately forecast sales, log activities.
• Collaborate with internal Account teams to drive an effective sales process for Signature Success from Identification, through Qualification, Discover, Selling and Commercial Negotiation.
• Create compelling presentations and perspectives to drive Signature Success sales with customer value realisation including use of financial and business metrics.
• Evangelise Signature Success internally and externally. Act as subject matter expert for Success Cloud products.
• Collaborate effectively with other parts of the organisation, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.
• Travel up to 20%.
• Experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) required.
• Proven track record in Enterprise sales and achieving against a revenue target.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• CRM or Marketing automation application experience: Salesforce product experience a plus.
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority.
• Excellent relationship-building skills with a demonstrable experience in growing and nurturing relationships.
• Strong written a nd verbal communication skills. English proficiency required.
• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas..
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Negotiation, Salesforce, English

ประเภทงาน:

งานประจำ

• Reseller Enablement: Train partners on prospecting best practices, product positioning, negotiation strategies, selling conversations, mutual success plans, the Salesforce advantage, and the Salesforce elevator pitch..
• Sales Acceleration: Enable resellers to effectively position and sell Salesforce solutions, focusing on deal qualification, competitive differentiation, and objection handling..
• Collaboration with Alliances & Channels: Work closely with the Alliances and Channel ...
• Localised Content Adaptation: Tailor global and regional training content to address reseller-specific needs, including pricing strategies, market dynamics, and sales tools..
• Training & Workshops: Lead in-person and virtual sessions on Salesforce reseller processes, customer engagement, deal structuring, and value-selling methodologies..
• Enablement Logistics Management: Oversee scheduling, attendance tracking, and reporting to measure program effectiveness..
• Expert-Led Learning: Leverage subject matter experts to enhance reseller capabilities, covering product knowledge, industry insights, and competitive positioning..
• Sales Play Execution: Guide partners on using Salesforce playbooks, mutual success plans, and AI-driven insights to accelerate deal cycles and improve win rates..
• Customer Lifecycle Management: Enable partners to drive seamless customer experiences from pre-sales to deal closure, ensuring a structured and repeatable process..
• Stakeholder Collaboration: Build strong relationships across internal teams, including Alliances & Channels, Partner Sales, and Product Marketing, to create a cohesive partner experience..
• Impact Measurement: Track and analyse reseller enablement effectiveness using predefined metrics, leveraging insights to refine and optimise programs..
• Communication & Process Alignment: Ensure partners stay informed and aligned through structured communication, tools, and enablement resources..
• Extensive experience in Reseller Enablement, Channel Sales, or a related Partner Enablement role..
• Proficiency in Thai and English (both languages required)..
• Proven expertise in designing, delivering, and facilitating virtual and in-person training sessions focused on reseller sales, deal execution, and partner growth strategies..
• Deep understanding of Salesforce products, partner sales motions, and the reseller ecosystem is a strong advantage..
• Strong knowledge of sales methodologies, including value-based selling, competitive positioning, and negotiation tactics..
• Ability to simplify complex concepts and tailor enablement content for different partner roles, from sales representatives to business leaders..
• Experience with AI-driven tools and their application in sales process optimisation, deal intelligence, and partner success..
• Collaboration skills to work cross-functionally with Alliances, Partner Sales, and Marketing teams to drive reseller success..
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Salesforce, Oracle, Software Development, English, Vietnamese

ประเภทงาน:

งานประจำ

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities..
• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases..
• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Mulesoft integration capabilities or equivalent enterprise integratio ...
• Proactive Support: Identify potential challenges and risks, reinforce the value of technical recommendations, and proactively set customers up for success..
• Incident Management: Provide regular updates and communications during infrastructure service degradations, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers..
• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases..
• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals..
• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs..
• 3-5+ years of experience working with the Mulesoft Anypoint Platform.
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with Oracle Integration Cloud, Oracle SOA Suite, and Oracle API Gateway..
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with IBM App Connect, IBM MQ, and IBM Message Broker..
• Cloud Experience: Experience with cloud providers like AWS, Azure, and GCP in the context of integration platforms..
• Web Technologies: Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers..
• SaaS Connectivity: Experience in connectivity with Enterprise SaaS solutions, including Salesforce, Netsuite, and Workday..
• Containerization: Experience in troubleshooting container and container management technologies like Docker and Kubernetes..
• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, 1 or Technical/Solutions Architecture.
• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
• Ability to analyze technical concepts and translate them into business terms, and vice versa.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in English at a business professional level is required.
• Business professional fluency in at least one additional Southeast Asian language: Thai, Vietnamese, Tagalog, or Malay..
• Mulesoft Certified Developer.
• Salesforce Certified Administrator.
• Oracle Integration Cloud Certified Professional (or equivalent Oracle integration certification).
• IBM Certified Specialist - Messaging (MQ) or IBM Certified Solution Implementer - App Connect (or equivalent IBM integration/middleware certification).
• Knowledge of Salesforce products and features, capabilities, best use, and deployment.
• Experience working with Enterprise-level customers..
• In summary, this Mulesoft CSM role at Salesforce requires a technically strong individual fluent in English and at least one specified Southeast Asian language, with excellent communication and relationship-building skills. They need significant experience with enterprise integration platforms (Mulesoft preferred, or equivalent Oracle/IBM stacks), ideally backed by relevant certifications. They must be passionate about customer success, proactive in their approach, and capable of navigating complex technical environments involving integration within the broader Salesforce ecosystem, particularly for large enterprise customers.LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.