Photobook Worldwide is seeking a Customer Experience Specialist that will provide an awesome experience to our customers.
 

Responsibilities

• Support customer requests, enquiries & complaints in a friendly and polite manner on multiple channels including but not limited to LINE, Facebook, Shopee, Lazada

• Responding to negative reviews - and proactively asking for positive reviews on multiple channels including but not limited to App Store, Google Play, Shopee, Lazada, Facebook

• Use the current tools or work with relevant departments to help effectively diagnose and solve the issue at hand

• Efficiently work with relevant departments to solve the issue in a timely manner

• Understand, analyze, and recommend appropriate solutions to customers * Able to respond to customers during off-hours on chat

• Moderate comments on Facebook and Instagram ads to help improve brand image

Requirements

• Minimum 1 year experience in customer service
• Good communication via chat, and able to respond during off-hours
• Very fluent in Thai. Able to converse in English.
• Patient in handling different types of customers