Job Description:

Reporting to: IVD Service Supervisor

Location: Thailand

Key Responsibilities:

• Provide on-site and remote technical/application support for TLA, Clinical Chemistry, and Clinical Immunology systems - troubleshooting, assay/instrument implementation, and escalation to regional support when needed.

• Deliver training and coaching to distributors and end-users on system operation and application, evaluating distributor service capability to ensure qualified service delivery.

• Support instrument installation, validation, and verification for new systems and assays.

• Build and maintain strong relationships with KOL/hospital customers, driving satisfaction with Mindray products and academic services.

• Track and follow up open application issues and customer requirements, coordinating with internal teams and regional experts.

• Develop training materials and contribute to internal trainer development programs.

Requirements (Required):

• Bachelor's degree in Medical Technology or related science field.

• 3+ years of hands-on clinical laboratory experience, including at least 1 year with TLA, Clinical Chemistry, or Clinical Immunology systems.

• Experience in technical training delivery and on-site troubleshooting.

• Good written and spoken English; proficient Thai.

• Proficient in Office Software (Word, Excel, PPT).

• Willingness to travel across assigned territory.

Requirements (Preferred):

• 5+ years of clinical application experience with IVD product companies or distributors/partners.

• Experience serving top-tier/National hospital accounts and KOL-level communications.