Job Purpose

To act as the lead HR Business Partner for assigned business portfolios and provide organization-wide Employee Relations expertise. The role partners closely with business leaders on workforce, performance, retention and people risks, handles complex employee relations matters, and helps establish the organization's HRBP operating model, tools and business engagement routines.

Job Responsibility

HR Business Partnering

• Act as primary HR Business Partner for assigned business units and build trusted relationships with Division Heads, Team Heads and people managers.

• Understand business priorities, workforce structure and operational challenges and translate them into people implications and actions.

• Advise managers on workforce, organization, retention, performance, employee engagement and people-management matters.

• Facilitate regular Business People Reviews and ensure agreed people actions are owned, tracked and closed.

• Proactively identify people risks and recommend preventive actions before issues escalate.

Workforce & People Risk

• Review headcount, vacancies, turnover, employee movement, absence, overtime, performance and other workforce indicators for assigned portfolios.

• Identify critical roles, key-person risks, retention concerns and workforce vulnerabilities.

• Develop people-risk assessments and practical action plans with business leaders.

• Partner with HRM on people analytics and reward information and with HR Operations on accurate source data and transactions.

Employee Relations

• Lead and advise on complex employee relations cases including performance issues, PIP, disciplinary actions, grievances, misconduct, investigations and separation matters.

• Ensure ER cases are handled consistently, fairly and in accordance with company policy, Thai labor law and appropriate documentation standards.

• Coach managers on difficult people conversations and corrective / preventive actions.

• Identify ER trends, recurring issues and management behaviors that require broader intervention.

• Escalate high-risk, senior, legal-sensitive or reputational matters to Team Head and CHRO as appropriate.

HRBP Operating Model Setup

• Support Team Head in establishing HRBP service scope, portfolio governance, escalation rules and interaction model with HR functional teams.

• Develop HRBP tools including Business People Profiles, People Risk Heatmaps, action trackers and Business People Review templates.

• Establish practical weekly / monthly HRBP reporting and business engagement cadence.

• Continuously improve HRBP ways of working using data, technology and AI-enabled tools.

Associate HRBP Development & Collaboration

• Coach and develop Associate HRBP to independently manage assigned lower-complexity portfolios and support complex portfolios.

• Review Associate HRBP analysis, recommendations and sensitive cases before escalation when appropriate.

• Coordinate with HRM, HR Operations, TA, L&D and other stakeholders while retaining ownership of the business relationship and issue closure.

• Support cross-functional HR and business projects affecting assigned portfolios.

Job Qualification

Job Qualification

คุณสมบัติ

Bachelor's degree or higher in Human Resources, Business Administration, Law, Organizational Psychology or related field.

• Minimum 8-12 years of progressive HR experience, ideally in HRBP, HR Generalist or Employee Relations roles.

• Strong experience advising managers and business leaders on workforce, performance and employee relations matters.

• Strong working knowledge of Thai labor law, ER case management, PIP, disciplinary processes and investigations.

• Strong business acumen, problem-solving ability and confidence working with senior stakeholders.

• Ability to interpret people data, identify business implications and provide practical recommendations.

• Demonstrated independence, maturity, integrity and sound judgment in sensitive situations.

• Good command of English and strong presentation / communication skills.

• Experience helping build or improve HRBP practices is an advantage.