PEOPLE CAPABILITY PLATFORM (Officer - SENIOR Level)

JOB SUMMARY

We are currently seeking for a new team member to join our People Capability Platform team. You will be responsible for the project management and day-to-day operations of various activities before, during and after the launch of the People Capability platform. As a “People Capability Platform” Program Management Office, you need to use your communication skills to collaborate effectively with key stakeholders such as client, developer, and content & production teams. Ultimately, you need to manage and deliver our People Capability platform and services to meet or exceed client expectations.

JOB SCOPE

• Prepare data and the “Demo” platform with the standard features and assist senior team member in demonstrating the People Capability platform to any new clients
• Implement People Capability platform end-to-end process for each client by coordinating with Client and Developer team to set up the People Capability platform
  • Prepare detailed project plan, monitor progress, and deliver projects on time while ensuring quality standards are met
  • If customization is needed, we have to go into the following process:
    • Empathize platform users and finalize client requirements
    • Design UI and workflow and confirm with client
    • Create sprint plan together with the developer team
    • Conduct internal test and manage issue log
    • Conduct user acceptance test (UAT) with the client and manage issue log
    • Design Business Intelligence reporting
  • If customization isn’t needed, you need to prepare and test standard platform.
  • Configure admin platform and conduct UAT test and manage issue log
• Lead client regular meeting and update
• Develop manual and other communication materials about People Capability platform by working with creative production team
• Onboard users and admin on how to use our People Capability platform
• Execute day-to-day operations and supporting work such as daily issue logs and data update
• Execute and maintain all capability platform-related file, system, and feature operations
• Design capability platform reporting and deliver reporting as agreed schedule to clients
• Perform other duties as Assigned

JOB QUALIFICATION

• Minimum bachelor of business, computer science or related field.
• Minimum 3 years work experience as a program management office
• Solid technical background with an ability to address accessibility and compatibility issues
• Solid analytical skills refer to the ability to collect and analyze information, problem-solve, and make decisions
• “Learning Management Platform” experiences is beneficial but not required.