The Assistant Manager, Operations is responsible for supporting the Operations Manager in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis. A good operations framework would allow our business to scale efficiently.

What you will do:

• Support the Manager in developing of SOPs Operations function processes to ensure compliance of processes
• Leverage technology to drive efficiency
• Working closely with internal stakeholders (sales, credit, legal etc.) to ensure timely and accurate processing of financing for customers
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team
• Support crowdfunding related operations activities
• Support onboarding, conversion and engagement of customers, both SME and investors
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects/ assignments by Operations Manager, COO and Country Manager.

What we are looking for:

• At least 2 years of experience in lending operations or Credit Admin
• Operations management
• Minimum 5 years of experience overall
• Graduate with distinction or post graduate
• Fluent oral and written communication
• Structured in approach and has an eye for detail
• Critical thinking and problem solving skills
• Project management skills