About this Opportunity:
We are looking for a Problem Manager to oversee Service Assurance functions within the Network Operations Center (NOC). This customer-facing role ensures operational performance by managing reactive and proactive network maintenance.

Key Responsibilities:

• Identify and drive operational improvements through business transformation initiatives.
• Conduct Root Cause Analysis (RCA) for critical incidents, collaborating with Tier 1, Tier 2, Optimization, and OEM teams.
• Lead problem resolution and proactive prevention methods to minimize repetitive incidents.
• Maintain and track risks, single points of failure (SPOF), and mitigation plans.
• Work with Data Analytics teams to develop predictive models for network performance insights.
• Engage with teams to ensure timely issue resolution and improve customer experience.
• Manage automation, AI/ML, and data analytics to enhance service delivery.
• Drive Incident Management, Change Management, and Problem Management processes.

Skills & Experience:

• Education: Bachelor’s or Master’s in Telecommunications, Computer Science, or Electrical Engineering.
• Experience: 10+ years in Telecom, with expertise in RAN, Transport, and Core domains.
• Strong knowledge of Service KPIs, Machine Learning, AI, and Cloud Technologies.
• Proficiency in automation and data analytics tools (e.g., Tableau).
• Ability to lead problem management operations and drive cross-functional projects.
• Customer-oriented mindset with strong collaboration and communication skills in English & Thai.
• Availability for 24x7 support when required.