Job Title: E-commerce Manager

Location: Bangkok

Job Type: Full-time

Job Description:

We are seeking an experienced E-commerce Manager to join our team. The successful candidate will be responsible for the development and implementation of our e-commerce strategy to increase sales, customer satisfaction, and brand loyalty. As the E-commerce Manager, you will manage our online store, online marketplaces, and e-commerce platforms, ensuring they are effectively optimized, maintained and updated with new products, promotions and marketing campaigns.

Responsibilities:

Develop and implement e-commerce strategy to drive sales growth, customer engagement and improve user experience across our online channels.

Develop and manage e-commerce budget, analyze ROI and report on key performance metrics

Manage day-to-day operations of the online store, online marketplaces and e-commerce platforms, including catalog management, order processing, payment processing, shipping, and fulfillment.

Work with the Marketing team to develop and implement online marketing campaigns, including email, social media, PPC, and display advertising.

Monitor and optimize website content and user experience to improve site speed, navigation, and conversion rates.

Conduct market research to identify emerging trends and competitor activities, and make recommendations on new product lines, pricing strategies, and promotional offers.

Collaborate with the customer service team to ensure exceptional customer experience and timely resolution of issues and complaints.

Stay up-to-date with industry trends, advancements in e-commerce technology, and regulations to ensure compliance with legal requirements and industry standards.

Requirements:

Bachelor's degree in Marketing, Business Administration or related field.

3-5 years of experience in e-commerce management, preferably in a retail or consumer goods industry.

Proficient in e-commerce platforms such as Shopify, WooCommerce, Magento or equivalent.

Strong understanding of online marketing channels and tactics such as SEO, SEM, Social media, and Email marketing.

Excellent analytical skills and data-driven decision-making ability.

Excellent written and verbal communication skills.

Ability to multitask and work in a fast-paced environment.

Experience in managing a team is preferred.