GROUP HOUSEKEEPING MANAGER

Socialtel | Slumber Party Hostels | Bodega Hostels
Location: Thailand / Multi-property
Reports To: Regional Director- Hostels
Travel: Regular travel between properties is required
Salary: Competitive, based on experience

POSITION OVERVIEW

We are looking for an experienced and hands-on Group Housekeeping Manager to oversee housekeeping operations and standards across Socialtel, Slumber Party Hostels, and Bodega Hostels.

This role is responsible for maintaining consistent cleanliness, hygiene, room presentation, and public-area standards across multiple properties while improving operational efficiency, team productivity, and cost control.

The successful candidate will work closely with property General Managers, Hostel Managers, and housekeeping teams to implement group-wide standards, conduct property inspections, develop employees, and ensure every guest enjoys a clean, comfortable, and well-maintained environment.

The ideal candidate has strong housekeeping experience in hotels, resorts, lifestyle hospitality, or hostels, with the ability to adapt service standards to different property concepts and guest profiles.

KEY RESPONSIBILITIES

1. Group Housekeeping Operations

• Oversee housekeeping operations across Socialtel, Slumber Party Hostels, and Bodega Hostels.

• Establish and implement consistent housekeeping SOPs and cleaning standards across all properties.

• Ensure guest rooms, dormitories, bathrooms, public areas, staff areas, and back-of-house spaces are clean, hygienic, and well maintained.

• Conduct regular property visits, inspections, and operational audits.

• Monitor housekeeping performance and implement corrective actions where required.

• Work closely with property management teams to resolve operational challenges.

2. Cleanliness & Guest Experience

• Maintain high standards of cleanliness, hygiene, room presentation, and overall property appearance.

• Ensure guest rooms, shared facilities, dormitories, and bathrooms meet the expectations of each brand.

• Monitor guest feedback, cleanliness scores, and housekeeping-related complaints.

• Establish effective procedures for handling guest requests, room issues, lost property, and service recovery.

• Identify recurring cleanliness issues and implement sustainable solutions.

• Support a welcoming, comfortable, and social guest environment across the hostel and lifestyle hospitality portfolio.

3. Team Leadership & Development

• Lead, coach, and support housekeeping supervisors, room attendants, public-area attendants, and other housekeeping employees.

• Develop training programs for cleaning procedures, hygiene, room inspections, chemical handling, and service standards.

• Establish clear performance expectations and productivity targets.

• Support recruitment, onboarding, training, and development of housekeeping teams.

• Evaluate staffing structures and manpower requirements based on occupancy and operational needs.

• Promote teamwork, accountability, and continuous improvement.

4. Productivity & Workforce Planning

• Develop housekeeping schedules and staffing plans aligned with occupancy, arrivals, departures, and room turnover.

• Monitor room-cleaning productivity and labor efficiency.

• Establish realistic cleaning-time standards for private rooms, dormitories, bathrooms, and public areas.

• Optimize manpower allocation across properties when operationally appropriate.

• Coordinate with Front Office and Operations teams to prioritize room readiness and guest requirements.

• Identify opportunities to improve workflows without compromising cleanliness or safety.

5. Cost Control & Inventory Management

• Manage housekeeping budgets and monitor operating expenses.

• Control the use of cleaning supplies, chemicals, linen, towels, amenities, and other housekeeping materials.

• Monitor linen circulation, replacement, stock levels, and losses.

• Implement effective inventory controls and purchasing procedures.

• Reduce wastage and unnecessary expenditure while maintaining required standards.

• Evaluate suppliers and outsourced housekeeping or laundry services where applicable.

6. Maintenance & Asset Protection

• Work closely with Engineering, Maintenance, and property teams to report and resolve room defects and maintenance issues.

• Ensure damaged furniture, fixtures, linen, and equipment are reported and followed up.

• Support preventive maintenance through regular room and public-area inspections.

• Monitor room conditions and identify recurring maintenance concerns.

• Help protect the property's assets through proper handling, storage, and maintenance procedures.

7. SOPs, Quality Assurance & Compliance

• Develop and maintain group-wide housekeeping SOPs, checklists, and inspection forms.

• Conduct regular quality audits and evaluate compliance across properties.

• Ensure proper cleaning chemical usage, storage, and handling.

• Maintain appropriate hygiene, sanitation, and workplace safety practices.

• Ensure housekeeping teams follow company policies and applicable local regulations.

• Prepare action plans and follow up on audit findings.

8. Cross-Department Coordination

• Coordinate with Front Office and Operations regarding room status, early arrivals, late check-outs, and room readiness.

• Work with General Managers and Hostel Managers to align housekeeping priorities with business needs.

• Coordinate with Finance and Procurement on budgets, purchasing, and inventory controls.

• Collaborate with HR and Learning & Development on recruitment, training, and employee development.

• Support operational projects, renovations, new openings, and housekeeping setup when required.

9. Group Reporting & Continuous Improvement

• Prepare regular reports on cleanliness, productivity, staffing, costs, and quality audits.

• Track housekeeping KPIs across all properties.

• Identify best practices and share effective solutions between brands and locations.

• Recommend operational improvements to increase efficiency and guest satisfaction.

• Support the implementation of systems, tools, and processes that improve housekeeping management.

REQUIREMENTS

• Minimum 5 years of housekeeping experience in hotels, resorts, hostels, or lifestyle hospitality.

• Previous experience as a Group Housekeeping Manager, Cluster Executive Housekeeper, Executive Housekeeper, or senior housekeeping leader.

• Experience managing housekeeping operations across multiple properties is strongly preferred.

• Strong knowledge of room cleaning, dormitory cleaning, public-area maintenance, linen management, and hygiene standards.

• Proven experience leading, training, and developing housekeeping teams.

• Strong understanding of labor productivity, inventory management, and cost control.

• Experience developing SOPs, conducting inspections, and implementing quality improvements.

• Strong organizational, communication, and problem-solving skills.

• Good English communication skills.

• Willingness to travel regularly between properties and destinations.

• Ability to work independently and support operational teams across multiple locations.

IDEAL CANDIDATE

The ideal candidate is a practical, detail-oriented, and hands-on housekeeping professional who understands the operational demands of multi-property hospitality.

We are particularly interested in candidates with experience in:

• International hotel groups and resorts

• Lifestyle and boutique hotels

• Hostels and shared-accommodation concepts

• High-occupancy properties with frequent room turnover

• Multi-property or cluster housekeeping operations

• Hospitality groups with different brands and service models

The successful candidate must be comfortable working in both full-service lifestyle hotels and social hostels, adapting housekeeping procedures to private rooms, dormitories, shared bathrooms, communal areas, and high-traffic social spaces.