ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Jenkins

ประเภทงาน:

งานประจำ

• Monitor and maintain production applications and supporting infrastructure to ensure high system availability.
• Investigate, analyze, and resolve application and infrastructure incidents within agreed SLA timelines.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Manage incident, problem, and issue resolution processes from identification through closure.
• Collaborate closely with business users, operations teams, developers, and infrastructure teams to resolve production issues.
• Track incident progress and provide timely communication to stakeholders throughout the incident lifecycle.
• Assess business impact, prioritize issues, and manage multiple support activities effectively.
• Develop and enhance monitoring capabilities using tools such as Postman and Jenkins.
• Support API testing, application health checks, and automated monitoring processes.
• Prepare daily, weekly, and ad-hoc operational reports.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives within the support team.
• Provide guidance and support to junior team members when required.
• Required.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• At least 2 years of experience in Application Support, Production Support, or a related IT support role.
• Hands-on experience supporting both frontend and backend applications in a production environment.
• Experience with Postman, Jenkins, or similar monitoring and automation tools.
• Working knowledge of SQL for troubleshooting and data analysis.
• Experience with Jira or other ticketing/incident management tools.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Willingness to work on a shift-based schedule.
• Preferred Skills.
• Experience with cloud platforms and infrastructure monitoring tools.
• Knowledge of ITIL processes, including Incident and Problem Management.
• Experience supporting APIs, microservices, and enterprise applications.
• Familiarity with application performance monitoring and observability tools.
• What We Offer.
• Permanent opportunity with Coforge.
• Provident fund.
• Comprehensive medical insurance including OPD/IPD and social security.
• Generous leave policy: 30 sick leaves and 14 annual leaves.
• Annual salary review based on performance.
• Professional development through training courses.
• We appreciate the interest of all applicants. Please note that only candidates shortlisted for interviews will be contacted.